Brighthouse Meltdown

[monty76]

Good evening all.

 

This is a rant at those nice people at Brighthouse.

 

My partner and i decided we wanted a new laptop as the one we had was on its last legs.

 

We opted for the samsung 23 inch touchscreen version which is a monitor, keyboard, mouse and remote control.

 

No shops had this in stock so we went for a quality refurbished one which was only available from a store local to Leeds.

 

The lady in the shop said they would deliver it to the store and we could pick it up from there.

 

To speed the story up The pc was picked up from the store yesterday

it was in a brown box secured with tape.

 

So far so good.

 

Got the box home and was really looking forwards to setting up.

 

On opening the box i expected to see the original samsung box in there but nooo.

The monitor was wrapped up in bubble wrap and some styrene blocks holding it in place.

Hmmm not good so i carefully removed the monitor and put this on the side.

 

I went back to the box to get the other essentials out ie the mains, keyboard, mouse remote and instructions But they were not there.

 

All that was in the box was somebody elses returns note for a tv

ripped up

but all there Name full address customer number etc.

It was too late to ring the store.

 

This morning my partner rang up and explained all this got the normal i will ring you back which they did not.

 

Five phonecalls later and it is still not sorted. T

 

hey have to cantact a woman who was not in today (no surprise there)

The store where the pc came from originally does not have the parts they should have sent with it

and the icing on the cake happened earlier when i switched on the monitor to be greeted with a home screen

which had not been reset from the Store and was still asking for Brighthouse password...

 

.. The monitor is going back tomorrow as they have really peed us both off now.

 

Quality refurbished according to them means that the pc would have been reset to factory settings.

 

Have the broken any Laws, rules with regards to another customers personal information being in the box

and by also supplying an item which is clearly not as described.

 

...Many thanks for reading my rant.

[dx100uk]

I would have thought with your previous issues with BH

 

you would have avoided them at all costs.

 

dx

[monty76]

That's the thing been with them for a few years with no problem after their last spat with the other half. They ring up as she is a valued customer offering discounts etc. Due to things going a bit belly up we have had to buy things from them.

Edited April 12, 2014 by monty76

[dx100uk]

really

 

http://www.consumeractiongroup.co.uk/forum/showthread.php?288727-BrightHouse-and-misleading-in-store-advertising&p=3241974#post3241974

[i hate bailiffs]

The best thing to do with this is take it back and cancel everything

They will be charging you high amounts for a second hand product that when it fails to work they won't do anything about it

 

They are a awful company who like to bully people over the phone or on there own doorstep

 

As you have found out they do not ring you back they do not care

Quit wile you can

[monty76]

dx100uk

Yes Look at when the last post post was written. 2010 and no problems since.

 

IF YOU ARE GOING TO BE ABRASIVE DONT BOTHER REPLYING.

 

It seems you are talking down to me so please don't do it.

 

I came on asking for advice.

[monty76]

I hate baliffs Thank you for the reply.

[Guest Ann-Marie at BrightHouse]

Good Morning Monty76,

 

I am sorry to hear that you are unhappy with your purchase.

 

Can you please send me your details to customer.relations@brighthouse.co.uk quoting reference F0697141 or give me a call on 0800 526069 and I will be happy to get this resolved for you as quickly as possible.

 

Can you please keep the thread updated with any information you have.

 

Kind Regards

 

Ann-Marie

Web Relations Team

[BazzaS]

really

 

http://www.consumeractiongroup.co.uk/forum/showthread.php?288727-BrightHouse-and-misleading-in-store-advertising&p=3241974#post3241974

 

"Fool me once, shame on you ..... Fool me twice ...."