Forrester UK Holdings card machine on lease- faulty - they want US to pay!

[still-learning]

Hi,

 

Looking for advice here as Forrester UK Holdings continually asking for money we do not owe.

 

Basics are:

credit card terminal rental/lease in 2003 for a 4 year minimum period from Hypercom

and we then continued after the 4 years paying quarterly rental as required.

 

Repeated requests from Forrester UK Holdings to renew for another four year lease with new machine

saying machine not compliant and was going to break down and they couldn't service it.

As they no longer offered support for the machine.

 

November 2013 the credit card terminal developed an electronic fault

which Forrester said they could not fix or repair

and we required to hire a new terminal and it would be for four years minimum contract.

 

We told them no thanks and that we would move to an online virtual terminal with other provider and they could arrange uplift of the terminal.

 

Forrester then sent us a request for more payments (for a terminal which was faulty) and that we were required to send it back.

 

We sent it back recorded and signed for and Forrester saying they don't have it despite us having proof of signature at their end.

We told them it was now harassment with repeated calls and really rude on phone to whoever answers call.

 

Tonight they then send email now demanding and extra £500 for the terminal as it has been returned

and is faulty stating they do not accept faulty terminals back.

 

This beggars belief

- so we were renting a terminal from them,

it develops an electronic fault

they say they can't repair

and want us to pay for the faulty goods

they have been renting to us that doesn't work.

 

They keep calling every week sometimes a couple of times.

 

How do we get them to back off?

 

Or do we just ignore them?

 

Also read something elsewhere that they didn't have a credit licence to rent us the terminal in the first place

-is this right enough?

Thanks again -

[dx100uk]

you wouldn't be leasing a car that went wrong

 

these people must live in LaLa land!

 

dx