SCS refusing to cancel order

[gwhiz03]

hi can you help me ,

 

I'm in exactly the same position as you

 

placed a credit order for sofa on thurs and

 

came away after realising we hadn't been given the option or indeed read our t &c s by the sales rep at scs ,

 

after much thought we decided the sofa was too pricey anyway

and because we had not been given the option to read through t&c s

(rushed sale as it was late in evening.)

 

we believe we are well within our rights to cancel .

 

spoke to store manager this morning who took all day to call us back and argued it out with us and

 

said we had ' buyers remorse ' whatever that means .

 

He has said he will speak to regional manager , but he said he will probably say no ,

 

I just want to cancel the credit agreement and sofa order for a sofa that hasn't even been made yet !

 

Any suggestions or

 

should I just get intouch with CEO in the grounds that I've been mis-sold the product ?

 

Sorry to go on desperate for help here !

[dx100uk]

own thread created.

 

dx

[gwhiz03]

hi

I placed an order for a sofa on Thursday eve ,

 

I don't want the sofa as I felt we were rushed and slight pressurised .

 

Called up Barclays ( the finance provider ) and they said SCS hadn't even processed anything ( that was today )

and that I should be able to cancel .

 

I've spoken to the manger three times and he won't let me cancel the sofa order ( even thou it's not been 'made '.)

 

can somebody please help?

[havinastella]

Have a look here

 

http://www.consumeractiongroup.co.uk/forum/showthread.php?414110-SCS-not-cancelling-my-sofa-order-%A32789-**REFUNDED**&highlight=scs

[2ltr16valve]

I would think. Telling Barclays finance In writing not to process your application should be helpful ? As without finance there is no method of payment.

[silverfox1961]

Hi

If you take a look at the file I placed on post 3 of the thread linked above you will find lots of assistance in the document.

 

I bet they never allowed you to peruse the terms and conditions before you signed!

[gwhiz03]

no they failed to point out the ts&cs before signing the whole thing was rushed and unfair .

Thanks for the reply and advice from cab .

[renegadeimp]

You have every right to cancel, even if its a specialist order.

[Bazooka Boo]

Tut tut, won't let you cancel hey, well refuse at his peril.

 

You have an automatic right to cancel, it's called a cooling off period and should be at least seven days.

 

Get in touch with trading standards in your area and tip them off, then make a serious formal complaint about this 'soon to receive his P45 manager' to his own area manager and impress upon him, that should this matter not be dealt with to your satisfaction you will inform the CEO.

David.Knight@scs.co.uk

[gwhiz03]

I've gone in for the kill and emailed the CEO , I wasn't getting anywhere with this money grabbing store manager , ice had three phone call conversations with me he won't budge on his decision ! wish me luck ! thankyou all for your input , ill keep you posted .

[gwhiz03]

I've gone in for the kill and emailed the CEO , I wasn't getting anywhere with this money grabbing store manager , ice had three phone call conversations with me he won't budge on his decision ! wish me luck ! thankyou all for your input , ill keep you posted .

excuse the typos I'm tired and my screen is broken !

[havinastella]

Can you post up the email?

[msangha80]

excuse the typos I'm tired and my screen is broken !

 

Any luck, gwhiz03?? I was also tricked into signing that monstrous terms. But don't let them cow you down. They will refund you the money completely.

I had horrible experience with SCS.

[renegadeimp]

Testing

 

o....k ?