Equipment left at my property

[adridude]

Hello Peeples

 

Several months ago, I ordered something from a business at the other end of the UK from me.

 

The funky little gadget never worked since it arrived, but I was told to leave it plugged in charging... So I did do this,

and *kapow* the power supply cooked while I was out,

melted into a grotty blob of goo (no damage to my property luckily).

 

I notified them, (this is going back 12 weeks)

which only told me that they were sending a replacement unit..

. Nothing was mentioned about me sending this unit back.

Well I threw it in the skip the building has for electrical goods.

 

4 weeks ago, they call me up asking why I hadn't sent it back.

I was never told to,

never asked about it,

they were clearly told I was going to sling it as it's hazardous waste.

 

They've made promise upon promise to have it picked up my UPS,

which never seems to happen

that's another 4 times I've had to sit in ALL day waiting for nothing.

 

What do I do with equipment like this?

 

I've seen stories on various websites about this company,

and that the moment ANYBODY sends it back via registered mail etc...

it mysteriously vanishes and they wind up with a ca. £350 bill for the item.

 

What's the time limit on selling goods to 'defray expenses'?

 

At the end of the day, it's taking up space in my business unit and there's nothing I can do with it.

 

I've written to them twice, which prompted phone calls from the continent,

yet again promising me a pickup...

 

I can't afford to sit in 'between 8 and 5' hoping UPS will rid me of this thing.

 

Any ideas?

 

Cheers,

 

A

[dx100uk]

who and what please?

 

if you advised them it was being disposed off

 

have you proof they agreed?

 

dx

[adridude]

Its a handheld prototype unit which I enquired about (basically a handheld computer the size of a phone). Who? Bit touchy due to NDA agreements etc...

 

I can't remember if I told them before or after hand of throwing it away, but I would have bagged it in a hazard container and left it if told otherwise. Proof no, but I have the unit now and it's just sitting around...

 

What's driving me more nutty than anything is having this persistent unresolved 'to do' on my list that never seems to go away. On top of that being asked to wait an entire day (8 - 5) for someone (UPS) who are really bad at making appearance (the last but was in their own words).

 

I just need to know how to get shot of/resolve this somehow... I don't care how really, but I don't fancy a hefty bill either

[dx100uk]

I would think you have a good enough claim for wasted wages as well.

 

bit confused

so it stil exists now or not.

 

dx

[adridude]

It does.. I had to go 'dumpster diving' to find its remains lo... Luckily the unit itself still works, but that smolten blob of a power supply is pretty much not something I'll be plugging into any of my outlets

 

Other than that, it's sitting in a box, once again waiting to be collected *again*

[dx100uk]

hehe been there done that!

 

what about an email to the ceo,

 

fwd me the cost of posting to A/C no...

 

and i'll post it back

 

and raise the lost wages issue all for a dead unit!

 

there are some rules around about time limits of owner/holding etc

 

though again nothing to stop you telling the CEO that if the unit is still

in you premises in 14 days

you will dispose of it at their loss

 

dx

[adridude]

AH! Found it!

 

http://www.adviceguide.org.uk/wales/consumer_w/consumer_common_problems_with_products_e/consumer_lost_found_and_uncollected_goods_e/how_to_dispose_of_left_behind_goods.htm

 

Cheers