Two Scottish Power Defaults

[Glenny]

Hi,

 

Just after a bit of advice to see if anything can be done. Here is the history.

 

Moved out of a property on the 11/06/11 - Rang to confirm moving out (no record of call by Scottish Power)

 

As it turns out they have me down as transferring supply electric in June and gas in July. (This must of been the new tenants and means I actually got billed on my final bills for part of their usage?)

 

They have told me they sent reminders and defaults to the original address and finally defaulted it in Oct and Nov. (Didn't get the letters I had moved out)

 

Chased at my new address for the electric debt in March/April 2012, realised I had an amount outstanding and paid the DCA. Didn't realise at the time that the gas was outstanding (thought it was all one account)

 

So my main question really is do I have a leg to stand on getting them removed? I have been emailing SP but they have said no error has been made by SP so it can't be removed. I have tried to argue that I told them I moved hence me not getting the reminders, I have also argued the defaulted amounts are incorrect because of the dates. They told me it wouldn't make much difference to the amount and I would still have a debt.

 

Any help please

[BRIGADIER2JCS]

I don't think there is any obligation to remove the defaults as it is customers responsibility to ensure the accounts are properly closed and there are no outstanding balances.

 

You could try making an appeal to a senior executive at SP and ask for removal as a gesture of goodwill as you have cleared the debts as soon as you became aware.

[Glenny]

Thanks for the reply, the gas default is still outstanding and the only reason I know about it is because I have checked my credit files. I did also suggest in my email to them that if they could remove the default I would happily pay the rest of the outstanding gas bill.

[BRIGADIER2JCS]

Hello Glenny.

 

I think you should put all this in writing and use recorded signed for post, e-mails are not efficient for this type of problems as you can never be sure that they reach anyone with authority to deal with the matter.

[Glenny]

Thanks again,

 

I have found this address for the complaints team,

 

Customer Service Director

ScottishPower

Cathcart Business Park

Spean Street

Glasgow

G44 4BE

 

I noticed you mentioned appealing to a senior executive to get it removed. Do you know how/where I can find the info for them?