TMOBILE......Guidance needed please.

[yesilgozlerim]

My husband has an ihpone 4s, on T-Mobile, on contract which we bought from www.buymobilephones.net in September 2012 .

... For a few weeks, since upgrading to IOS 7, hes had nothing but battery issues.

 

 

We went to the Apple shop who told us to turn off some notification sets then come back if its not helped

...which it didn't.

 

 

went back today, and tried to get it serviced and a replacement battery.

..to be told that it had been tampered with inside,

 

 

the screws near the battery compartment weren't there and the battery was stuck down with superglue.

My husband has swore blind neither he or anyone else he knows has tampered with it, and would swear under oath if we had to.

 

I don't know what to do..

.whether we should fight it at all.

..and if so, do I fight T-Mobile or buymobilephones.net??

no idea where to go from here.

 

 

any advice would be really appreciated.

Edited November 8, 2013 by yesilgozlerim

[jacktheband]

If you have concerns that the phone was in this state when it was given to you

then your issue is against the retailer who sold you the phone, in this case buymobilephones.net.

 

 

You would have no issue with T-Mobile,

much in the same way that if you had a concerns with your computer

you would contact the computer shop rather than having an issue with your internet provider.

 

It will be tricky to prove that the phone was given to you in the condition described so might face a bit of an uphill struggle,

but your first port of call would be to contact buymobilephone.net to report this issue and ask for them to investigate.