Canada Square operations

[newstart73]

Hi

 

I had an Egg Loan and an Egg credit card,

 

I contacted them re claiming for PPI and was referred to Canada Sq.

 

I sent a request and twice they wrote back asking for proof of address

as the address they held was not the one I was writing from.

 

I duly sent back the proof and they returned and then nothing.

 

So I sent a SAR and enclosed a £10 cheque,

they cash my cheque and wrote again asking for proof of address!!

 

I sent this along with a strongly worded letter and thus far NOTHING!

 

The 40 days have long gone and I'm at a loss of what to do.

 

Any advice would be appreciated.

[ims21]

Get in touch with the ICO (Information Commissioners Office) and lodge a formal complaint to force compliance with the SAR.

 

Alternatively you can issue court proceedings for failure to comply with the Data Protection Act.

 

What form did your contact take regarding the PPI?

 

Have you got copies of all the correspondence?

 

How long ago was your PPI complaint lodged with them?

[newstart73]

Hi

 

Thanks, I will do that through the ICO.

 

My PPI was on the loan as part of the monthly payment. I'm not sure I had it on the CC hence the SAR. Yes have correspondence. First letter sent in March.

[ims21]

Ok so they have corresponded with you about the PPI but have not as yet let you have a decision.

 

As this is now way over the 8 weeks allowed, you can lodge a complaint with fos about the PPI and they should take it up for you.

[dx100uk]

that's strange

Canadian square lot are usually very very good.

 

have you given them a ring?

 

wont hurt to enquire what is going wrong with your repeated sar requests.

 

dx