Hi
I had an Egg Loan and an Egg credit card,
I contacted them re claiming for PPI and was referred to Canada Sq.
I sent a request and twice they wrote back asking for proof of address
as the address they held was not the one I was writing from.
I duly sent back the proof and they returned and then nothing.
So I sent a SAR and enclosed a £10 cheque,
they cash my cheque and wrote again asking for proof of address!!
I sent this along with a strongly worded letter and thus far NOTHING!
The 40 days have long gone and I'm at a loss of what to do.
Any advice would be appreciated.