Totally lost

[Would like it back]

HSBC closed my account without my knowledge. Agreed overdraft of £500.00 went to £2500.00 after loss of employment. Wrote to them to say they would get money. Had to sell our house and move to rented accomodation. paid in check for £5000.00 then found out account was closed. THEY took their money and gave remainder to their debt agency which took us 3 weeks to get back. Now posting S.A.R. who or what do i make fee out to? and do i send to my former branch or head office and what department?

[blackcatchillers]

Hi,have a good look around the forums and FAQ. There is a section that deals with HSBC,just have a read through,see how others processed there claims from the start.

[Rooster-UK]

Send the D.P.A. SARs letter to the branch. Mark the letter "Data Protection Dept."

They should pass it on to the correct department via internal mail.

 

Alternatively, try

 

Customer Support

Customer Services Centre Edinburgh

11-12 Lochside Place,

Edinburgh Park

Edinburgh EH12 9HA.

 

Don't forget to enclose the £10 fee.

[breadline]

Hi Totally Lost

 

Are you finding your way around the site OK?

If you click on the "list of banks" at the base of this post it will take you through to the bank section where you can find HSBC, with many members claims and experiences, you could make a v's thread in there and have many replies and can post any questions you have. this may aid you in the future as your 2 new threads are still in the the Welcome section.

 

If you get lost in the site click the consumeractiongroup at the top left of this blue section and you will go back to the start with the main menu

 

Good luck with your case.

BL:)

[Would like it back]

Hi breadline thankyou for your help.Sorry but still useless on computers, getting threads and posts confused. have all imformation printed for my first assault on HSBC. Still need to know who to make £10.00 cheque out to