@vodafoneuk Nightmare with Vodafone losing my number. *** RESOLVED ***

[jamsinclair1]

Hi,

I hope someone can help me with this nightmare I am having with Vodafone.

 

I was looking at moving to a new service provider and requested my PAC code,

however as I was away on holiday and busy at home, I didn't get around to using it,

so as it was nearing the end of it's period,

 

I called Vodafone to find out if it could be extended or if I needed a new code?

 

I stupidly was convinced to stay with them and they would reduce my charges,

I was told everything would just continue as normal on my account .

 

A few days later,I lost service and called to find out what was wrong?

 

I was told to switch off my phone for 5 to 10 minutes then everything would be okay,

however this was not the case, so

 

I called back and was told the same thing from the Cairo call centre who were really rude

when I asked to speak to a supervisor and was told "it's all fixed " there is no need to speak to one.

 

When I persisted I was told I would be called back in 24 to 48 hours.

 

I called again the next morning and was passed from pillar to post

before being told that I had ported my number across to O2.

 

I told Them that this was not the case and that I had never used the PAC code

and had never contacted any other service providers.

 

I. Eventually spoke with a supervisor called Lynn at Glasgow who told me that I must have used the PAC code.

By. This stage I could have banged my head against a brick wall!!!!!

 

Lynn told me she was raising a fraud investigation and to call O2. Why should I have to call?

I. Have done nothing wrong!!

 

I did call O2 whom I had been with before I moved to Vodafone and they were very helpful.

They told me that my number was still a Vodafone number and had not been ported across?????

 

I have had to fight to get a temporary number from Vodafone and have never been called back by anyone,

although I keep being told that they will get back to me.

 

I. Have had my number for 10 years and want it back!!!!!

I am now out of the country again and have had to contact family and friends to give them this temporary number.

 

I informed Lynn the supervisor that I wanted it noted that I wanted my 7 days cooling off period extended until this is resolved,

because if I leave now I will have no chance of getting my number back.

I am appalled and disgusted by the level of service at Vodafone and my next step is the ombudsman.

Someone please please help!!!!!!!!!!!!

[silverfox1961]

Hi and welcome to CAG

 

Ye Gods! How can something so simple go so wrong. I think VF are making it harder for themselves by making it up as the go along however, all is not lost (hopefully)

We have an excellent rep from VF here and while he has to follow the 'party line' he will do his best where he can.

 

Please follow the instructions on this thread FULLY and post up the automated reference number on this thread

 

http://www.consumeractiongroup.co.uk/forum/showthread.php?213340-Vodafone-Webteam-for-Customers-With-Problems-**UPDATED-November-2012**&p=3683706&viewfull=1#post3683706

[locutus]

You've probably tried this, but have you called your number?

[Lee Vodafone Company Rep]

Hi jamsinclair1,

 

It's disappointing to read about your recent experience.

 

If you'd like any help from me could you email me with your details via the Contact us form here and quote the code WRT135 - CAG Forum in the subject line?

 

Once sent you'll receive an automated reply with a reference number. To make sure it reaches me could you update the thread with this and I'll get back to you as soon as possible?

 

Kind regards,

 

Lee

 

Web Relations

 

Vodafone UK

[jamsinclair1]

You've probably tried this, but have you called your number?

 

Hi Locutus,

I have tried that numerous times, but the line is dead.

 

Regards,

James

Edited October 1, 2013 by jamsinclair1

[jamsinclair1]

Hi Lee,

My reference number is #11818602

Regards,

James

[Lee Vodafone Company Rep]

Hi James,

 

Thanks for coming back to me.

 

I've got your email and will get back to you as soon as I can.

 

Kind regards,

 

Lee

 

Web Relations

 

Vodafone UK

[jamsinclair1]

Hi Lee,

Thanks for all of your help in getting this resolved.

I now have my old number back, which I was continually told was impossible!!!!!!!

If I had not used this forum, I am sure I would have had no resolution.

 

Regards,

James

[silverfox1961]

If I had not used this forum, I am sure I would have had no resolution.

That's what we like to think we are here for

 

Well done to Lee (once again) Just over a month from start of thread to resolution can't be bad

[ims21]

Yes good stuff

 

I have changed the thread title to reflect that the problem is resolved.

[Lee Vodafone Company Rep]

You're more than welcome James.

 

Thanks for updating the thread to confirm that things are resolved for you.

 

Kind regards,

 

Lee

 

Web Relations

 

Vodafone UK