Hi,
I hope someone can help me with this nightmare I am having with Vodafone.
I was looking at moving to a new service provider and requested my PAC code,
however as I was away on holiday and busy at home, I didn't get around to using it,
so as it was nearing the end of it's period,
I called Vodafone to find out if it could be extended or if I needed a new code?
I stupidly was convinced to stay with them and they would reduce my charges,
I was told everything would just continue as normal on my account .
A few days later,I lost service and called to find out what was wrong?
I was told to switch off my phone for 5 to 10 minutes then everything would be okay,
however this was not the case, so
I called back and was told the same thing from the Cairo call centre who were really rude
when I asked to speak to a supervisor and was told "it's all fixed " there is no need to speak to one.
When I persisted I was told I would be called back in 24 to 48 hours.
I called again the next morning and was passed from pillar to post
before being told that I had ported my number across to O2.
I told Them that this was not the case and that I had never used the PAC code
and had never contacted any other service providers.
I. Eventually spoke with a supervisor called Lynn at Glasgow who told me that I must have used the PAC code.
By. This stage I could have banged my head against a brick wall!!!!!
Lynn told me she was raising a fraud investigation and to call O2. Why should I have to call?
I. Have done nothing wrong!!
I did call O2 whom I had been with before I moved to Vodafone and they were very helpful.
They told me that my number was still a Vodafone number and had not been ported across?????
I have had to fight to get a temporary number from Vodafone and have never been called back by anyone,
although I keep being told that they will get back to me.
I. Have had my number for 10 years and want it back!!!!!
I am now out of the country again and have had to contact family and friends to give them this temporary number.
I informed Lynn the supervisor that I wanted it noted that I wanted my 7 days cooling off period extended until this is resolved,
because if I leave now I will have no chance of getting my number back.
I am appalled and disgusted by the level of service at Vodafone and my next step is the ombudsman.
Someone please please help!!!!!!!!!!!!
