RBS SAR missing details for PPI complete PPI reclaim - help pleas

[Gilly35]

Thanks D I will get on to that now.

 

Then do I put in a claim saying that I didn't know the card had PPI on it?

 

Also any idea what the M&S statements are all about.

 

The letter said that I was interested in all insurance payments and if they were not able to give me those specifically I would accept statements.

 

Well I have the statements but nowhere does it say insurance,

but on the back it says that they will include an insurance unless it is cancelled 30 days after the agreement is taken out...

 

i never cancelled anything...

[Gilly35]

Wow! Hey D I have worked it out I think. Not sure what the apr was on the card as it doesn't say annual just monthly but the figure I am getting is around £1500...gosh I hope that's correct. What do I do now? How do I claim this back? I got ill like I said but my dad paid the debt off, I could prove it with a doctors letter, would that be required?

[Gilly35]

Sorry I meant to say I have read the links you gave me.

 

Should I go down the route of a civil procedure or should I approach them about the PPI first?

 

Also there are quite a few hefty overdrawn charges on there also,

 

should I ask for these back also?

 

Is there a template letter I can use?

 

Thanks and sorry if you have already pointed this out and I have missed it

 

g XX

[dx100uk]

get your sheets done then decide on one reason only for a reclaim

 

as for M&S p'haps better to start a new thread save getting confused !

however is you have the statements and there no reoccurring payment each month

then no ppi I would assume.

 

dx

[dx100uk]

Sorry I meant to say I have read the links you gave me.

 

Should I go down the route of a civil procedure or should I approach them about the PPI first?

 

Also there are quite a few hefty overdrawn charges on there also,

 

should I ask for these back also?

 

Is there a template letter I can use?

 

Thanks and sorry if you have already pointed this out and I have missed it

 

g XX

 

so you have late/over fixed PENALTY charges too?

 

this is a credit card not a bank account ins't it?

 

see link 3

 

dx

[Gilly35]

Hi D,

 

I have completed my ppi spreadsheets but I am unsure if they are correct. Is there anyway I could send them to you to have a quick look over?

 

Thanks in advance

 

G

[dx100uk]

set your default scan page size to A4 less than 300DPI [150 will do]

scan the required letters/agreements/sheets - as a picture[jpg] file

don't forget you can use a mobile phone or a digital camera too!!

'

BUT......

ENSURE: remove all pers info inc. barcodes etc using paint program

but leave all monetary figures and dates.

*********************************************************

{DO NOT USE A BIRO OR PEN OR USE SEE THRU TAPE OR LABELS]

try www.pdfescape.com TO BLANK STUFF,

*************************************************************

or

DO IT IN MSPAINT.EXE or any photo editing program

goto one of the many free online pdf converter websites ...

http://freejpgtopdf.com/

..

if you have multiple scans/pics

put them in a word doc FIRST and convert that to PDF

or use www.pdfmerge.com

 

convert existing PC files to PDF [office has an installable print to PDF option]

..

 

it would be better to upload a multipage pdf if

you have many images too rather than many single pdfs

.

or if you have PDF as an installed printer drive use that

or use word and save as pdf

try and logically name your file so people know what it is.

though dont use full bank names or CAG in the title

i'e Default notice dd-mm-yyyy TSB

.

open a new msg box here

hit go advanced below the msg box

hit manage attachments below that box

hit the add files button on the top right

hit select files, navigate to your file on your pc

hit upload files

.

dx

[Gilly35]

[ATTACH][ATTACH]46437[/ATTACH][/ATTACH]

 

Hoping this has worked

[dx100uk]

that looks ok

 

now what about the ppi prior to this

 

you indicated they have sent statements? but they show £0

 

or there are no statements?

 

dx

[Gilly35]

Hi D,

 

Thanks for looking at the sheets, so does the compound interest and the final figure all look correct? They have sent me most of the statements now, the card was opened in 1999 and they have sent me statements from October 2001 through to 2009 but there was only a balance on the card from (potentially, don't have the statements to clarify) 1999 until May 2004. So I have almost all of them to make my claim. I am nervous about doing it though

[Gilly35]

Also do the banks automatically pay the compound interest if they find in your favour or do you need to take them to court for it? I read on some threads that you need to go to court

[dx100uk]

its a credit card they charged CI so do you.

 

now you also need to fill in the fos cq:

 

http://www.financial-ombudsman.org.uk/publications/technical_notes/ppi.html

 

and ADAPT the following covering letter to your details/circumstances

 

 

Dear Sir or Madam,

Re:

 

I am writing in relation to the above payment protection (PPI) policy which i believe was mis-sold to me in relation to my

I believe you have not treated me fairly for the following reasons;

· The PPI was added without my knowledge..

· You have been punished by the Financial Services Authority for failing to treat customers fairly and I do not believe that the PPI I bought was sold in my best interest.

Unless you can prove that the policy was fair and reasonable and that I was treated fairly when I was sold the insurance, I demand a full refund of all premiums, and subsequent interest on these payments, that I have paid in relation to this policy. I also expect 8% interest to be added to each payment I have made as this is the statutory amount a court would pay.

I look forward to your full and prompt response to this letter. If this matter is not settled within eight weeks of this letter I shall be contacting the Financial Ombudsman to investigate my complaint.

This letter is in respect of the above account that was issued by

Yours faithfully

.

.

.

or

.

.

.

.

The Complaints Department

[Lender’s address]

[Date]

Dear Sir/Madam,

Ref – policy number

I believe I have been mis-sold a payment protection insurance policy and would like to request a full refund of my premiums, plus interest paid.

I took out a £xxx loan/credit card at your [branch name] branch on [date] and also bought a payment protection policy which would cost me an extra £xxx over the life of the loan. [The name of the salesperson who sold me the policy is …] The total amount of my premiums plus interest is £ xxxx.

When I took out the loan, I was told that my application would be refused if I did not also buy a PPI policy. The Financial Services Authority’s advice to consumers is that, while it does not breach FSA guidelines, a borrower should not be refused a loan if they choose not to buy an insurance policy.

Possible additional paragraphs – include any which apply to you

[i also told your salesperson that I had adequate insurance cover through a separate income protection policy.]

 

[i said I did not need the PPI as my employer provides a generous illness and redundancy package.]

[You are not allowed to make PPI a condition of taking out the loan unless you include the costs of PPI in the quoted interest rate, which you did not do.]

[in forcing me to buy this policy, you have also breached paragraph 8.6 of the Banking Code, to which you are a signatory.]

I do not believe being forced to buy this policy as part of the loan was a fair and reasonable obligation as I did not need this insurance and said at the time of taking the loan that I did not want it.

I am requesting a full refund of all my insurance payments, plus interest, which total [£ xxx].

If I do not receive a favourable response from you I will pursue this claim through the Financial Ombudsman.

Yours faithfully,

[Gilly35]

Hi,

 

Can anyone help,

 

I have a PPI claim in with RBS regarding PPI on a credit card they sold me in 1999.

 

They called today because they said they needed to clarify somethings.

 

I had preexisting conditions of dyslexia and depression at the time and I was working on a temporary secure contract.

 

When I was offered the credit card in the bank I explained my dyslexia to them

and asked them to explain all terms and conditions of the policy, PPI was never mentioned.

 

I felt today that the lady that called me was trying to catch me out.

She asked if I was working and I said I was in 1999 on a temporary secure contract,

she said I had said I was a student (I got my dates mixed up I was a student in 1998) I explained this to her.

 

She kept asking me if the ppi was sold to me to improve my credit score,

I said that PPI was never mentioned to me, EVER...

 

My question is, have I just totally messed up my chances of a refund on this?

 

I have a really bad feeling that I have

[ims21]

If the PPI was never mentioned to you and was just slapped on the account without your knowledge then that in itself is a good enough reason to get it back.

 

Wait to see what they do next. You can always challenge any unfavourable decision they might make.

[Gilly35]

Thanks for the response.

 

I called them back to say I thought I had given them the wrong information

and they said that I hadn't that their records show that I was in employment at that time.

 

in the original PPI questionnaire I said I was a full time student,

but when they called me and asked me about it I said it was hard to remember

but I thought I was in a full time secure temporary contract...

 

given what you say, the fact that they put it on without my knowledge should be enough

and if it isn't then its off to FOS I go, I guess... Thanks for all your help.

[Pusillanimous]

According to the TIMES exposé in May 2013, the main reason for their ringing up is to stall your claim. You will shortly get a standard latter in which they will claim that "after careful consideration", they do not uphold your claim. There is no need for them to "stalk" you as you will have given them all the information they need on the questionnaire you completed.

[Gilly35]

Oh dear that's depressing thanks for the information I guess it's off to FOS I will be going then

[tanyadrhodes]

They are just clarifying the facts

- you haven't messed up and they are categorically not trying to trip you up

- it makes sense that they would phone to clarify if it appears you've not been clear about your employment situation at the time.

 

Not remembering things doesn't mean you won't get redress

- I had to say I couldn't remember most of the details about my situation

- other than I had been told I had to take the PPI in order to get the loan.

 

Now, I got full redress, even though this is my word against theirs,

so you might find that their investigation shows that you were missold,

regardless of what you did or didn't tell them.

 

Good luck.

 

x

[tanyadrhodes]

I should add that I've found RBS to be unusually helpful and efficient, so don't be disheartened.

[Gilly35]

Great thanks Tanya,

yes the lady on the phone was very nice and said that I wasn't to worry that a decision would be with me next week.

 

I guess I clarified what was on their records so I wasn't lying,

just didn't tell them in the original questionnaire that I was in employment.

It is so hard to remember back to exactly what I was doing 14 years ago.

 

I explained that when I sent in the questionnaire I thought I was a student

but now that she was asking me I thought I was on a temporary contract.

 

I said that whenever I was sold a product at the bank I always asked for a verbal breakdown of the

terms and conditions as my dyslexia makes reading small print even harder.

 

I have had a number of loans and products that had PPI on them and the staff in the bank NEVER alerted me to these being added...it's just criminal!

[tanyadrhodes]

Your case is way stronger than mine is, so I would think that you have a good chance of full redress. I am just waiting for mine - got the letter a week ago, but most of it goes to debts that were included in a trust deed that I've been discharged from, so I'll only get a couple of hundred actually back from £2216, but it's better than nowt I suppose!

[Gilly35]

Brill thanks Tanya, feeling better about it now. Just need to wait and see what they say....eeeek! I take it yours was credit cards with RBS?

[tanyadrhodes]

No, mine was a loan with RBS, taken out in 2005, but the principles are broadly the same, I believe.

[Pusillanimous]

ok time to fill in a spreadsheet then.

 

enter every PPI paymet you can find in tothis sheet

 

enter their int rate into cell d15

 

This second spreadsheet is a compound interest calculator and can be used both for PPI claims and Charges Reclaims on Revolving Credit Accounts such as credit cards. Compound interest is not an award that fos will give in respect of PPI claims but it can be used in PPI cases that are pursued through the courts. It is the standard sheet that is also used for charges reclaims both on credit cards and loan accounts where interest in restitution is claimed.

 

CISheet v101.xls

 

 

there is a link below to read too if you need help

 

link 2

dx

 

This is amazing, dx100. So if we pursue the claim through the bank or FOS there is no compound interest payable, but if we put in a claim through the small claims court we can charge the compound interest?

[Pusillanimous]

I should add that I've found RBS to be unusually helpful and efficient, so don't be disheartened.

 

 

Not as bad as Lloyds and HBOS then. I found the Co-Op Bank, HSBC, MBNA all to be prompt and straightforward (possibly because Co-Op Bank tried to appeal the High Court order and were rapped on the knuckles and fined for delaying. I had to wait a couple of months for the payment to come through once the offer was made, though).