Items damaged by contractors

[Robert56]

Hi, as I was moving into a new property, I thought it necessary to replace both the door locks. In the process of doing this, the engineer accidentally smashed one of the 8 glass panels of the porch. His company said that they would replace the panel but the window firm who is taking care of this said that the new panel will not match the same colour of the other 7, which is going to be most inconvenient. My question is to establish the responsibility of the company I have employed to change the locks: would it be reasonable to demand that all the panels be replaced at their expense? By shattering to pieces one single panel, they have in fact caused a much greater damage and the prospect of incurring into such an expense when I am about to settle in a new property is frankly quite daunting.

Many thanks.

Robert

Thanks

[maroondevo52]

Hello and Welcome,

 

I have moved this thread to our Legal Issues Forum, hopefully you will get some advice shortly.

 

Regards,

 

Scott.

[citizenB]

This thread is now in "General Legal Issues"

 

It is purely an administrative move.