@britishgashelp Pensioner mum spoofed into British Gas Homecare - now dca chasing for detector sale

[l.coyle]

Hi all,

 

I've just popped around to see my Mum and she was in quite a state.

 

Quite some months ago a British Gas salesman got in contact with her and sold her the most expensive insurance package they have, £17 per month for boiler cover and home electronics. This seem excessive as she already holds home insurance which covers most of the above, cover starts at £4 per month.

 

My mum is a pensioner and very easily confused, it's evident she has been sold a package she did not need.

 

The part that is most concerning regarding their service, bearing in mind the most expensive cover has been sold, is when the time for an annual boiler service arrived a British Gas employee simply stayed ten minutes. Five of those minutes was spent preparing a list of things for her to do herself!

 

He spent the remaining 5 minutes putting a carbon monoxide alarm on a shelf, although we already have one. He billed her £29.99 for this device, which happens to exceed cost of the same and/ or similar product from elsewhere . In total the cost is an unnecessary carbon monoxide alarm £29.99 plus a monthly fee of £17.00 plus parts and labour for her to have the boiler repaired by anyone but British Gas.

 

I'm not sure what she is paying for under these circumstances but she has received numerous letters from British Gas demanding payment of £29.99 for a carbon monoxide alarm sold by a British Gas repairman.

 

She was in a state as a firm called Mackenzie Hall has been instructed to recover the £29.99.

 

Any help available? I'm looking at returning this detector primarily as it's unnecessary.

[dx100uk]

that's not nice.

 

how long ago did she sign up

[Surfer01]

Disgusting behaviour by BGAS! Is she locked into the contract? Did she request the carbon monoxide alarm? If not, I suggest that contact is made with mackenzie hall stating that the account is in dispute and as per OFT guidelines they need to return the debt to BGAS.