Washing machine repair from Hoover Candy via Domestic and General

[blobbly]

We have a hoover washing machine just over 1 year old. concrete stabiliser broken. Would have to wait 2 weeks for engineer, just before visit told by Hoover parts had been sent to engineer but he was on holiday, next available date a further 2 weeks. He was due today [23 Aug ] .He did not arrive, so contacted Hoover, who gave me his phone number. He said he was not booked for repair and had not received any spare parts. eventually contacted customer services who said that they had a duty of care to their customers and someone [ Barbara ] from another dept. would contact me in order to resolve the problem. Many hours later I have not received any contact from Hoover and needless to say , judging what I have read on this forum, it may be sometime before Hoover get their act together.

[freakyleaky]

I have moved your post to your own new thread> you should get more responses.

[unclebulgaria67]

We have a hoover washing machine just over 1 year old. concrete stabiliser broken. Would have to wait 2 weeks for engineer, just before visit told by Hoover parts had been sent to engineer but he was on holiday, next available date a further 2 weeks. He was due today [23 Aug ] .He did not arrive, so contacted Hoover, who gave me his phone number. He said he was not booked for repair and had not received any spare parts. eventually contacted customer services who said that they had a duty of care to their customers and someone [ Barbara ] from another dept. would contact me in order to resolve the problem. Many hours later I have not received any contact from Hoover and needless to say , judging what I have read on this forum, it may be sometime before Hoover get their act together.

 

If only you could get the concrete block locally, it is an easy DIY job, if there are no other broken parts. If the concrete block is broken, it would probably be best have the machine properly inspected, as it could indicate some other problem.

 

Phone Hoover to ask whether they will pay for a local appliance engineer to be called out or provide for a temporary replacement machine, while yours is taken away. I don't think the time delay is acceptable and you could phone Citizens Advice helpline to see what you can do about this. From what I understand it rests upon what is considered to be reasonable time for the machine to be fixed. I have heard of people waiting many months.

 

 

 

 

 

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