Behind with Brighthouse, manager keeps phoing the Police and making threats

[stuggling]

My family member has goods out on BH and now owes the just over £30 a week!!

 

they told me today that BH have been calling out and threatening to get in to house to take goods back.

 

I have told them to SAR as they have many DLC/OC on the accounts,

im wondering if they stop payment and make a token payment to them as they are now financially struggling as they have lost their job

 

i know BH will throw a tantrum

the store manager is prone to calling police out to customers who don't make payments

and of course because police are not trained they just say please pay or allow them to take the goods,

i personally think it there way of getting in the house.

[dx100uk]

sorry

the police have NO authority whatsoever

 

and BH have EVEN LESS

to turn up at anyones house

 

THEY ARE NOT BAILIFFS

and have NO SUCH LEGAL POWERS

 

 

you need to report this action to TS/OFT etc

 

as for the osc/dlc they ARE NOT COMPULSORY

neither are any PENALTY charges - they are an unlawful penalty

 

get them all back.

 

yes make token payments.

 

TELL [dont ask] them they are only going to get £xxPCM for xx mts

as a goodwill gesture

and as a reciprocal GOGW they must freeze int & refrain from levying PENALTY charges.

if they wont

drop them to £1PCM for life.

.

as an example>

LETTER 1

.

I am currently in financial difficulties and not able to meet my normal monthly repayments.

to show my goodwill, i am going to pay £5 for 6 mts.

 

i will update you in 6mts time or before, should my situation change.

could you please as a reciprocal goodwill guesture,

refrain from levying any penalty charges & freeze the interest on my account.?

Should you fail to assist me during a period of financial difficulty, contrary to all the guidelines and codes

issued by the relevent bodies and authorities that govern you and the way you conduct yourselves.

i shall have no alternative but to reduce my offer to £1PCM for the rest of the life of the account,

as your actions would do nothing to help me.

i thank you for your time.

signed

.

then pay by your internet banking site

.

and get reclaiming

.

TAKE CONTROL

.

if you have sent the above and they refuse

then write back........

.

.LETTER 2

 

i'm sorry, but you have failed to assist me during a period of financial difficulty,

against all the guidelines and codes issued by the relevent bodies and authorities

that govern you and the way you conduct yourselves.

i repeat again, the contents of my letter dated dd/mm/yyyy, for want of clarification:

to show my goodwill, i am going to pay £XX for XX mts

could you please as a reciprocal goodwill guesture, refraining from levying any penalty charges

& freeze the interest on my account.

i will update you in 6mts time or before, should my situation chance.

should you fail to help by refraining from levying unlawful PENALTY charges & freeze my interest,

i shall have no alternative but to reduce my offer to £1PCM for the rest of the life of the account,

as your actions are doing nothing to help me.

This is contrary to the rules you should operate under.

disgruntled account holder

dx

[dx100uk]

if you DEFINATELY know police have assisted BH staff in removing goods

then you need to make a serious complaint.

 

dx

[Bombaymix]

Agreed ^

 

Complain loudly...

[stuggling]

Yep deffo known to involve police! Thanks guys I shall send this to family and hope the can get sorted soon!

[renegadeimp]

You MUST make formal complaints about the police, as the police are way out of line.

[Jason BrightHouse Web Rela]

Hi Stuggling,

 

Thanks for making me aware of your concerns.

 

We advise that if a customer is in financial difficulty and struggling to make payment, they should contact their store as soon as possible. There’s a lot we can do to help and we want to work with our customers to find a solution that fits with their circumstances.

 

In this instance, can you please ask the account holder to email our customer relations team (customer.relations@brighthouse.co.uk) with the details of their enquiry so we can help investigate the matter further.

 

Alternatively, they can also call us directly on 0800 526 069.

 

Kind Regards

 

Jason

 

Web Relations Team

BrightHouse

Edited August 21, 2013 by Jason BrightHouse Web Relations Team

[stuggling]

I've told the people who have had police called by BH to complain, they said they are.

 

Thanks guys

[stoptheexploitation]

Brighthouse or this particular manager can shout all they want about involving the police.

 

The police will not get involved as it is a civil matter & no criminal activity or offence has taken place.

 

Brighthouse or their representatives can also not force their way into your property,

they have no legal right to even attempt to do so.

 

As the householder it is within your rights to refuse them entry.

 

After a certain period of time,

they will pass the visit's over to a ARM (Asset Recovery Manager) other than the standard CAA (Customer Accounts Advisor),

be aware the the ARM has no more power or authority than the CAA.

Don't be intimidated by the bully boy tactics.

[ims21]

It has been noticed that the BrightHouse reps have not been overly active despite the company's request to join CAG. The requirements were that they would be active in helping to resolve the issues raised by their customers and to provide updates on the threads to which they responded. To date I don't see much which would show that they are living up to expectations.

 

There is little point in having company reps on CAG if all they want to do is provide a customer service contact and hope that is the end of it. Reps on CAG should be actively posting to try and resolve issues and are given the chance to improve the reputation of their company.

 

As a result the account status of BrightHouse is being reviewed which may lead to their accounts being deactivated.

 

As a footnote, if anyone reading this thread has a copy of the new BrightHouse terms & conditions whereby the OSC and DLC is automatically included but with a huge rise in the APR, can you please PM me and I will give you an e-mail address to which you can send copies of the documents.