Co-Op & Smile OD

[LuckyReds]

Whilst going through a period of ill-health, I recovered to find my finances had taken a severe knock. I had a £500 Overdraft with Smile that had a charge added on which pushed me into an un-arranged overdraft, they then decided to reduce my overdraft and it all went bad. The account was suspended.

 

I rang them up and agreed to pay £100 per month off and be done with it, 3 months later due to an issue with the ESA which I was receiving, I stopped paying. This was around 7 months ago, December 2012.

 

Now the truth be told I've been kind of hoping for contact so I could ring them up, attempt to agree to a suitable payment plan, or failing that - open dialogue via mail and clear this off. (I've just finished paying for something at £200 p/month, so it's perfect timing)

 

However, I'm not sure who has the debt now - if the co-op still have it or if they've passed it on to someone else.. I also want to ensure that the balance on my Credit Report will be updated if I do pay this off.

 

I've removed references to another outstanding issue for a new thread on it.

Edited August 12, 2013 by LuckyReds
Removed PDL stuff, new thread for it.

[fkofilee]

Start at the source, Go to the Coop Bank and speak to them and see what they say.

Always deal with the original creditor...

[LuckyReds]

Start at the source, Go to the Coop Bank and speak to them and see what they say.

Always deal with the original creditor...

 

Thanks fkofilee! That sounds like the best approach; however I've noticed something interesting regarding the Moorcroft account.

 

I couldn't help but read your linked PDL guide (in your sig); and the March 2013 ruling coincides with when Moorcroft stopped chasing their account... which, surprise surprise, was from a PDL company..

[dx100uk]

i'd make a sep thread in the PDL forum for Moorcroft/PDL debt.

 

as for the co-op

the best thing is to

do your own investigations first

 

 

have you ever seen a copy of your CRA file?

 

that could be useful.

 

dx

[LuckyReds]

i'd make a sep thread in the PDL forum for Moorcroft/PDL debt.

 

as for the co-op

the best thing is to

do your own investigations first

 

 

have you ever seen a copy of your CRA file?

 

that could be useful.

 

dx

 

 

Cheers again.

 

Yeah, Experian reports it as "Last Updated: 07/04/2013", with the End Date of the Arrangement as "01/01/2013".

Outstanding balance, as expected, "£213".

I didn't realise they were levying around £4 p/month whilst I was paying them £100 p/month..

(Hence the £213).

 

Other than that,

nothing seems to hint at what's going on.

 

Just that it was Last Updated 6 months after the payment plan fell apart, presumably to default.

 

However, Experian doesn't seem very clear regarding defaults;

I am sure Noddle reported there had been no defaults in over a year.

(When the initial incident occurred)

[dx100uk]

so there is no default date in the debt summary?

 

dx

[LuckyReds]

I created a separate thread regarding the PDL & Moorcroft, can't quite seem to edit the title for this one though.

 

so there is no default date in the debt summary?

 

dx

 

No, strangely. Which now makes this even more urgent, as if I've read this correctly I could well avoid getting another default (that I thought I already had).

 

It's actually listed as.. erm... Settled. It's been listed as Settled from March, where the £100 p/month payment plan would've ceased. However, it was updated on the 7th April 2013: so after it was marked as "Settled".

 

Company: CO-OPERATIVE BANK PLC

Account Type: Current Account

Account updated: 07/04/2013

Settlement Date: 28/03/2013

 

Started: 09/05/2011

Overdraft Balance: £237

Overdraft Limit: £0

 

Arrangement:

Start Date: 01/10/2012

End Date: 01/01/2013

 

Also, unlike the two defaulted accounts, the message underneath says

"Settled accounts stay on your record for six years...". (As opposed to "Defaulted accounts stay on your record for six years...")

 

Now this is an unexpected turn, and one that I'm slightly confused about. I may check with Noddle and Experian tomorrow lunch time and see if it's reported as Settled else where. I hadn't actually taken this possibility in to account, and not sure if it being Settled means no further action can be made or if it can be "woken up" etc.

 

Will have to do some digging and try and get to the bottom of it, naturally, I'm going to assume the balance would look better as £0 - and that for the next 6 years they could decide, if they wanted to, to recommence collections.

Edited August 12, 2013 by LuckyReds

[BRIGADIER2JCS]

An account marked as settled in this situation means the account has been sold on to a debt purchaser, they will be contacting you shortly.

[LuckyReds]

An account marked as settled in this situation means the account has been sold on to a debt purchaser, they will be contacting you shortly.

 

That makes more sense, I figured they would've marked the account as defaulted prior to that. It also coincides roughly with when the account ceased being chased, so to speak.

 

I will have to try and find out who the account has been passed too.