A doubt has arisen on your claim for JSA?

[Michellerogan]

Hello, my husband was made redundant 5 months ago and he signs for job seekers allowance, this morning I received a letter which read

 

Dear.......

A doubt has arisen in your claim for job seekers allowance as it appears that from 11.05.2013 to 24.05.2013 you may not have taken sufficient or appropriate steps to find work.

 

A decision will be made about how this affects your claim for job seekers allowance

Until this decision is received job seekers allowance cannot be paid under the normal rules

You will be notified of the decision as soon as it is made

We will let you know what effect the decision has on the payment of job seekers allowance and/or the award of national insurance credits

 

He was unable to visit the jobcentre this evening as he does volunteer work, we think the reason for this is when he signed on last Friday he left his job search record at home and they told him to write it up while he was there, he tried to make it as accurate as he could but was unable to remember on which dates he visited certain places.

 

Does anyone have any advice on where we should go from here? as we are totally clueless. Thanks

[flumps1976]

A referral has been made to the DMA team to consider the job search he has provided against his agreed JSAg, there are three possible outcomes.

1. Job search is deemed acceptable and payment is issued.

2. Job search is not deemed acceptable and benefit is disallowed for the full 2 week period followed by a 2 week sanction.

3. Job search is not deemed acceptable for 1 of the weeks followed by a sanction for 2/3 weeks (depending if the first or 2nd benefit week is disallowed)

 

Your husband needs to call the benefit centre tomorrow to enquire if a decision has been on his benefit payment and if not he needs to contact the JCP to ask for form JSA1(ILS) to confirm that he is continuing with the claim, he can then also provide proof of his full job search along with a letter asking for a reconsideration of the decision.

The doubt would have been raised by an advisor and he would have been asked to provide as much detailed information in that appointment with an electronic referral being completed whilst he was there.

Does he use Universal Job Match? If he does did he update the activity history and application history so that it shows exactly what steps he took on each day as his recorded proof?