Mint Card Query

[gerrylep]

Hi i had a MINT credit card for around 5 years. I don't have all my statements etc. How can I find out categorically if I paid PPI? Thanks.

[Andybars]

Hi,

if you call RBS (who own MInt) on 0800 015 0319 - one of the options is ask us if you had PPI - if they say no - I would still ask them to send proof in the form of statements as it is not unknown for them to fail to find a policy. This wont be as thotough as a DSAR request but will be quicker and cheaper

[gerrylep]

Okay thanks will give this a go.

[dx100uk]

might worth an sar.

 

dx

[gerrylep]

it turns out i defaulted on the repayment on this card by a hundred quid, is it even worth investigating? If they do owe me from PPI, won't they just take what i owe them anyway>?

[dx100uk]

yes but compounded int on the PPI you did pay will be worth £100's

 

get that sar off

 

dx

[Andybars]

And if it was defaulted there are undoubtedly plenty of charges in there to claim back too - these should also be shown on the SAR

[gerrylep]

Thanks for quick replies, I got my SAR ready to mail. Should I include self addressed envelope? And also, should I mention anything about the PPI, as well as the SAR template? Thx

[dx100uk]

no SAe that's what the £10 is for!

 

don't mention why you want it either

 

dx

[gerrylep]

Well the RBS (Mint) sent me a bundle and as suspected I payed PPI. What is the next stage in reclaiming?

[dx100uk]

fill out a copy of this:

 

http://www.financial-ombudsman.org.uk/publications/technical_notes/ppi.html

 

then use this:

 

This third spreadsheet is a calculator that will work out a fos based PPI award on a Revolving Credit Account such as a credit card. It will also work out the additional 8% interest awarded where the account moves into credit as a result of the removal of the PPI from the account. Be aware that you will need ALL of the account statements for this spreadsheet to give the correct result.

 

FosRunningPPI v102.xls

 

 

there are notes to follow on the sheet

 

you enter EVERY PPI payment individually

[gerrylep]

Thanks! Appreciate that!

[gerrylep]

Well just as I was about to mail the Ombudsman,

RBS (Mint) sent me a letter, saying they believe I may have been mis sold PPI,

and there is a questionniare sheet attached.

 

" The Bank is concerned that the policy may have been mis sold

due to the nature of your employment at the time of the sale".

 

It then says,

" you may not have been advised that there were specific conditions for self employed customers

that would need to be met in order for a claim to have been successful"

 

It doesn't go on to list the conditions.

 

This is the area which is appropriate for me, as I was self employed

and was in and out of work throughout the course of having PPI, and my finances fluctuated.

Not once did I action a PPI claim.

 

So now I am looking for advice on what to say and whether I should complete the form

or continue the Ombudsman process.

 

I don't want to put an answer down that could rule me out of any payback.

Any advice would be gratefully received.

Thanks.

[Andybars]

Hi - looking at the thread I can't see that you have actually raised a PPI complaint with RBS yet.

 

The Ombudsman will expect you to complain to RBS first and allow them 8 weeks to respond

before it will take on the case.

 

My view would be to go back to RBS sending them a copy of the FOS PPI questionnaire

(which may be different from the one RBS sent and is available on the FOS website),

elaborating your concerns particularly that you were self-employed

and in and out of work and therefore you would never have been able to make the claim.

 

Given that RBS are already aware you are self-employed

I would expect your chances of the complaint being upheld are good.

 

 

Make sure you keep a copy of the FOS PPI questionnaire and that way if RBS turn you down

or don't respond in 8 weeks you can escalate the case to FOS without further delay

[gerrylep]

Appreciate you coming back so quickly. Is there some literature on the site that will illuminate me to the specific conditions of PPI being sold to self employed individuals?

[dx100uk]

here where the FOS PPI CQ is:

 

http://www.financial-ombudsman.org.uk/publications/technical_notes/ppi.html

 

there info regarding many cases and self employment etc.

 

the bottom line is that you would have to have ceased trading and closed the business

in relation to the tax too.

 

90% of people were working for someone in a sel femployed role

so couldn't closed the business

it will be in most T&C's to do with mint PPI too.

[gerrylep]

okay i will jump in there and have a look at some case studies. Quickly though, I fall into the 90% category, does that mean I have a better chance of being refunded?

[Andybars]

The decisions lenders make on PPI cases are inconsistent and occasionally baffling so it is impossible to state what the outcome would be - however as DX says the terms and conditions required a business to to cease trading (and in some cases were even more onerous), if you were a sub contractor - you would not have the power to close the principal business and would therefore be severely unlikely to make a claim. Similarly if you worked on a contract for a period and then when it finished looked for the next one, Mint would view this as part of the nature of your employment and you would be highly unlikely to make a successful claim.

 

 

Essentially Mint should have explained to you any specific terms and conditions that would disproportionately affect the self-employed given that it was aware you were self-employed and it is highly unlikely that it did so

[gerrylep]

Thanks for this info, most helpful.

The decisions lenders make on PPI cases are inconsistent and occasionally baffling so it is impossible to state what the outcome would be - however as DX says the terms and conditions required a business to to cease trading (and in some cases were even more onerous), if you were a sub contractor - you would not have the power to close the principal business and would therefore be severely unlikely to make a claim. Similarly if you worked on a contract for a period and then when it finished looked for the next one, Mint would view this as part of the nature of your employment and you would be highly unlikely to make a successful claim.

 

 

Essentially Mint should have explained to you any specific terms and conditions that would disproportionately affect the self-employed given that it was aware you were self-employed and it is highly unlikely that it did so

[gerrylep]

So result from MINT. RBS agreed to repay me £838, which is about right. Thanks for all the advice on this thread. Moving on to next card!

[maroondevo52]

gerry,

 

Did they give you a breakdown of how they calculated this amount ?

[gerrylep]

gerry,

 

Did they give you a breakdown of how they calculated this amount ?

Here it is:

Refund = £495

Compound Interest = £160

refund of overlimit fees = £180

Compound Interest on o/l fees = £3

[maroondevo52]

Thanks for that, did you ask for the overlimit fees at the same time as the PPI.

[Andybars]

Glad to hear the claim was a success - good luck with the others - follow the same approach and hopefully you will have the same result

[gerrylep]

Thanks for that, did you ask for the overlimit fees at the same time as the PPI.

I don't think I did. However in the explanation of why I believe I merited the refund, I did mention that the PPI charge occasionally forced me over limit.