Data Protection follwoing PPI Claim

[JonniBravo]

Hi to cut a long story short,

made a claim for PPI through a well known PPI company.

 

Got reward notice from bank

 

tried to settle with PPI company took 12 months before they called asked us to email the award notice from the bank to them.

 

Received a call from someone telling us we would receive a text message asking us to pay(Partner was in hospital having given birth at the time).

 

Text basically gave us a discount on the final settlement which when I called the PPI company turned out to be a con.

 

The PPI company had not contacted us to settle, they had however called and asked us to email the document.

 

So someone had access to our the award notice as they quoted the bank the exact amount (including pennies)

in the award notice and used a bank account that was similar to the bank account used by the PPI company and called it a tax free payment account.

 

Complained to the PPI company about the length of time it took to settle,

the number of phone calls we've made trying to pay the invoice

and the fact that someone had our phone number and details of our claim.

 

In addition when I was on the phone to a member of staff he said they were aware of this

and they were investigating 3 other cases,

 

since then I have been quoted Commercial sensitivity and they have refused to admit or deny if there were any other cases case,

other than to say this was the only case they were investigating

 

Thy offered us £300 for the delay in dealing with the claim which they upheld.

 

They offered us £100 for the inconvenience caused in relation to the attempt to con us by what we think is a rogue member of their staff(alleged of course),

but denied any responsibility, and offered us a 12 month subscription to a credit referencing website to check for fraud. This amounts to 20% of the invoice.

 

We decided to accept and thought this was as good as it was going to get even if we took this further, but they are asking us to acknowledge that they re not liable for what happened.

 

My partner has real difficulties with this and is saying she will not sign citing it is not our job to decide if they are liable or not.

 

What should we do?

Can we take this further?

If we do what will happen?

[dx100uk]

pers I would not be paying them a thing!

 

you need to complain to the MOJ

 

they regulate these companies

 

and will be VERY VERY pleased

to hear of what has happened here.

 

dx

[JonniBravo]

But would the MOJ offer us compensation?

[dx100uk]

your issue here is not one of a monetary nature

 

but it that will start the chain reaction

 

follow their guidance

 

 

 

dx