I have been receiving text messages from Capquest for a while now and I just thought it was a scam. I received a letter a few weeks ago stating I had a debt with Shop Direct which I don't recognise, I have never had a catalogue or had anything from very ect.. I received a letter from Resolvecall stating they are acting on Capquest behalf, they have also stated that I have 7 days to contact them or "Capquest will instruct them to arrange a visit to your property". The letter is dated 20th I only received it this morning.

Hi All, To cut a long story short my friend has been a victim of Cavity wall insulation cowboys. They fitted foam insulation in the front and side elevations of his property when it was not suitable and this is now causing severe damp making his property worthless. After being ripped off by both his solicitor and the company who fitted the insulation both of whom are now in liquidation he is faced with a £32,000 bill to have the walls removed and the foam insulation removed from his property. As you can imagine he is very untrusting of any builder and is finding it hard to get a quote and trust what is being said. He went onto the citizens advice website and was advised to create a JCT contract for the building works, the builder has stated to him that he will need to pay him £1,200 for his solicitor to look at the contract and has also said that because he has accepted the quote he is legally obligated and would have to pay a cancellation fee to cancel the work. The builder has stated he is happy to allow a cooling off period despite a quote not being a legally binding contract. How nice of him! He has not signed any contract but I know he was happy with the quote. I believe the builder is milking him for every penny he can because he knows they are few builders who are willing to do these sorts of work. Any help and advice here would be great.

Hi My friend who is 62, unemployed due to health problems and has worked hard all his life to own his own home, received a visit from a builder offering free cavity wall insulation as part of a government scheme some 8 years ago. Since then, he has had significant problems with damp. A legal firm contacted him (no win no fee) and took up the case saying there was a possibility the cavity wall insulation was not fitted correctly. The case collapsed recently and the company who fitted the cavity wall insulation has now gone into liquidation. To make matters worse the law firm carried out multiple surveys (6) on the property and has also gone into liquidation leaving my friend with the possibility of being liable for a loan of up to £10,000 for the surveys carried out. CIGA the organisation responsible for guaranteeing the work has used multiple excuses stating the lack of central heating etc as the cause and not the cavity wall insulation which has never been a problem before, meanwhile the black mould issue is getting worse and it is becoming more clear that the cavity wall insulation is the problem. He has had a quote for the work and has been quoted £20,000 to carry out the work to repair the cavity wall insulation. In addition following the collapse of the law firm the administrators supplied my friend with a new solicitor who has apparently applied to the court for a discontinuation of proceedings due to the low probability of a good outcome, what options does he have, his house is now worthless and he has not got £20,000 to repair the house.

Didn't get a call form the manager just a call from the lady I spoke with originally agreeing to a full refund. Thanks for your support.

I have been around a while I am just mot the little activist I used to be and allot has changed over the years, companies are not as quick to take responsibility as they used to be. I called them and quoted the consumer act, they seemed willing to refund without further delay but llike I said they have nw lost my item, I wait see what the manager has to say.

Turns out they do not have a record of my return despite me having a receipt a manager is calling me back in the next four hours

Hi All, I am posting this topic on the 6th day of the 3-5 day procedure. I ordered a server for my home to store all my photos, videos ect. On Friday 7th I ordered a NAS server with two 4tb Hard Drives, one refurbished, and one brand new. I put both drives in the NAS and the server came up with a warning saying the brand new drive was failing and should be replaced immediately. I checked online to see if there was a simple solution, put the faulty drive in both server bays to eliminate a faulty socket on the server and established the drive must have been damaged/dropped prior to me receiving it. So I called laptops direct on Sat 8th and they said because it was a weekend they were unable to help because the return has to be authorised by the tech team, so on Monday I raised a ticket and on Tuesday 9th they asked for a photo/video of the problem, I duly obliged with an image of the server screen saying clearly the drive was failing, and sent a message saying I had eliminated the possibility of the fault being with the server. Every time they send a message it takes 24hrs to get a reply. Later the same day a lady emailed back, she then thanked me and said she was glad I had solved the problem and closed the return. I then had to call back and open a new support ticket and was again asked for a photo/video and I am still awaiting an email authorising its return, despite this I took it to the warehouse Wednesday and insisted they take the drive back and test it themselves. Should they be doing this, I thought if an item was faulty upon arrival they had a duty to refund or replace, instead they are making me wait 3-5 days for the tech team to test the drive. I did a simple quick test which took 3 minutes and established the drive was faulty. The online literature states if the drive states it has bad sectors more than 2% as the server stated it had even if it can be restored to a working state you should not trust the drive and it should be returned.

It's nothing like what you posted in the link, I get an error message saying the number is already registered to a main user, I verified the email as soon as I registered and tried to add my number, EE have stated they are aware of the issue and a number of customers are experiencing this and they are working on a fix. But it's been the weeks now.

Hi All, I joined EE on the 13th July and since then I have been unable to set up or even login to my customer account. I have been trying to add my mobile phone number to look at my bills and check my data allowance since I joined and still I am unable to do so. Now I know I have now passed my 14 day cooling off period but I am having serious doubts as they have once again told me it could be another month before this issue is resolved, is there any room to manoeuvre here as I am getting more frustrated that I cannot access my data allowance and I am unable to manage my account see my bills or utilise other services. I made them aware of the issue from the first day and they keep saying we are aware of it hopefully it will, be resolved soon.

I will thanks for all your help guys. Lessons learned.

You are right, the PCIex4 its in the desktop, and is supported by my asus maximus formula mb. It's my age its getting to me. I'm going to ask for the money in cash as apposed to a voucher given the trouble I had spending it and the expense of sorting the problem myself.

Acer triton 500, i7 8750H, 16gb ddr4 ram, 512gb NVMe ssd, RTX 2070 q max gpu, 144hz full HD display The description stated the laptop had 2xNVMe 512gb in raid config. In the title it said only 1x512gb What happened was I was docking between 3 different laptopsreading the specs and eventually settled on this one because of storage

I purchased a Sabrent PCIe x4 NVMe 1tb from amazon, i bought it after not being able to spend the voucher on laptops direct and had it in a enclosure. I Fitted it on the laptop yesterday when I realised I screwed up. Its lightning fast on the laptop, i also bought one for my desktop cloned windows from my sata ssd. All working good. So do I just accept the voucher, i think I have no option now.

Now here I am extremely knowledgeable. I have been building/fixing pc's for nearly 20 years now. There are two solid state drive slots on this laptop, no need to copy anything, and you can clone/copy Windows 10 especially with new ssd's Microsoft does not mind so much anymore, usually it does when change major parts like the motherboard but even that can be achieved if your clever enough. And on a laptop installing ssd's depending on the device can be a skilled job many new laptops are no longer designed with little port holes you open and simply slot a new drive/memory in. This laptop required a skilled hand. Much like cars got with small tight engine bays, mobile phones with sealed units and no more removable batteries. I may now longer be a skilled consumer activist like I once was, but I'm a good nurse, an excellent therapist, and I'm the local computer nerd. Once again thank you for all your help and advice.

Thank you for your help guys much appreciated I'll come here next time I have a problem.

It's a gaming laptop, theses can cost a much as £3000 this laptop retails brand new roughly £2000. Yes I did accept the offer of a voucher that was wrong on my part, I guess as you get older the fight for your rights gets weaker. But i did say in following emails I felt I had accepted the offer without understanding what my rights were. 5 years ago I would have used all my rights in full but I've been a bit dumb. Guess I'll have to suck it up. Is there no way I can reverse it and go back to the original problem, I've been on nights working as a nurse and it's been very difficult I've had limited time to complain can i not cite not knowing my rights. I'm gutted. Our perhaps please for a good will gesture. Could you explain what my rights would have been in the first instance, when the laptop was misadvertised perhaps I can write directly to the director and plead insanity or not knowing my rights, the response in the email received from laptop'sdirect does suggest they were aware they should supply me with a laptop with equivalent storage.

Just to be clear I tried to use the voucher initlally to purchase a NVMe SSD, the next day when |I tried again the NVMe had gone up in price by thirty pounds, which eventually I had to buy from Amazon for 160 with the ssd enclosure because opening this laptop to put one in although you can do that it's a skilled job and I did not want to void my limited warranty and statutory rights.

15th May Ordered laptop then Made Laptops direct aware I believed the laptop has the wrong storage quoted in the description after reading the title. 16th May recieved the laptop and conformed this and made an intial complaint 20th May Laptops direct responded to complaint with a standard email and stated 2-5 days to resolve the issue 22nd May I'm really sorry for the issues you've experienced with your order and for any inconvenience you've suffered from this. I would be happy to offer a £40.00 refund or £50.00 voucher if you wish to keep your item. The voucher can be used across all of our brands, which you can view here www.buyitdirect.co.uk, and it doesn’t have an expiry date so you can use it whenever you fancy! This has been mis-advertised on our website so we are unable to supply the correct GB. 24th May received the voucher 27th May attempted to spend the voucher could not enter code on website despite online tutorial which is still on their website despite them saying they do not have discount codes or vouchers. Second complaint raised confirmation of complaint received. 4th June third complaint made for no response, escalated to head of customer service. 9th June, a further £30 voucher given confirmation they do not take vouchers online and this had to be done over the phone or on live chat. 11th June Ordered Drone from drones direct a sister company of Laptops direct, received notification delivery would not be made next day despite being advised next delivery would happen. 12th June Cancelled order advised I would receive full refund £259 into my bank account within 5 days and the voucher would be refunded within 2 days. 23rd June Raised another complaint to James Rigg the director (the website says you can complain directly to him if your not satisfied), I received my refund into my bank but did not receive the refund from my vouchers. 24th June. Received an email from James Rigg's address from the customer relations manager saying they were sorry it was unacceptable for me to have these issues, plaese allow us 2-3 days to speak without accounts team and have the voucher raised again. 24th June. Replied declining the voucher and stated I wish to take further advice as I felt the issue was not being resolved.

LaptopsDirect I sent an email to their customer enquiry desk prior to receiving the laptop then I confirmed that the laptop was mis advertised, I saved a cache version of the webpage, I already knew it was an error because as soon as I saw the error on the website I checked the model number before I received the item. Laptops direct accepted they had mis advertised the item I discussed all this via email and have all my emails including there responses. In the second complaint in in every complaint afterwards I expressed the thought that I had accepted the first offer without thinking and I actually realised how much it was going to cost to get the laptop to the storage I wanted and after reflecting upon it I did not feel this was an appropriate offer.

Sorry missing information. I ordered the laptop on 27th May, After 11 days waiting for the refund of the £80 voucher I found myself making a further complaint and as a result I refused the offer of £80 voucher because they believe the problem was adequately dealt with they said I should allow them a further 2-3 days to process the voucher.

Hi All, I bought a laptop from an online retailer and spent a little over £1600, this was a refurbished laptop but was described as in perfect condition with no obvious faults, the only problem was it did not come with the original extra's manuals ect.. After ordering the laptop I realised that the reason I had bought the laptop (the storage) was different in the title then in the description. To cut a long short in the title of the webpage it described the laptop as having 512gb storage whereas in the description it described the laptop as having 1gb of storage. I raised this with the supplier as the laptop was in transit before it arrived. They emailed me back fairly quickly and later agreed that they had indeed mis advertised the item and offered my £40 in cash or £50 voucher to spend on there site. Foolishly I accepted the voucher hoping to replace the storage and buy a SSD to replace the one that was not as sold. Little did I know these things are not easy to fit into a laptop and I would possible void the limited warranty I had, not to mention that an equivalent SSD with the same spec would have cost me in excess of £100. But I had accepted the offer and soldiered on and accepted that I would have to foot the larger part of the bill to put this right. The rest of the tail becomes a bit drawn out but to make this a little simpler. I was not told I could not spend the voucher online and needed to call a representative to use the voucher despite there being a tutorial on their website showing you how to apply voucher and discount codes, I work nights as a nurse and found it difficult to do this, they failed to respond to this complaint so I complained again and was given the option £20 in cash or a £30 voucher to add to the £50 I already had. I then ordered a drone after 4 weeks I had already ordered the replacement SSD for my laptop as I could not wait to start using the laptop as intended. I ordered it next day delivery and was advised at 11pm that night it would not be delivered, I had to cancel due to being at work for the next 4 days and would be unable to accept delivery, I was refunded the money I paid extra and was advised I would receive an email with the voucher After 4 complaints I don't think I cant take anymore, I have refused to accept the £80 saying I wanted to take further advice. Is there anything I can do about this.

That does not explain why there are no signs whatsoever of depression to the box, there would be some kind of creasing ripple or depression on the box. Furthermore the box has not been dropped, the item is very light and the depression on the outer box could not have been caused by dropping unless this was from a significant height. A scratch from scissors is not going to be a clean cut it is likely to be jagged and ripped effect in my view.

This is the box the item was shipped in https://drive.google.com/open?id=0B8mNRX7WfRosSVFJSUZHanVWMUU This is the box that was shipped, see the inconsistency https://drive.google.com/open?id=0B8mNRX7WfRosSTR4WGphTVZUTFk

Hi all, I sold a very expensive figurine on eBay and sent the item to the seller very well packed first class next day. Two days later the seller requested a full refund stating the item had been damaged in transit. I requested photos of the damage which showed the packing box (shipper) squashed on one corner, the box inside with the figurine inside appeared to have a cut along the corner running up the side of the box. When I received the item back the damage to the box of the figurine appeared inconsistent with the damage shown to the box that housed the figurine. What I mean bear with me on this, The shipping box was squashed on one corner, however the figurines box had no sign of being squashed and looked like it had been cut. The figurine box was wrapped in bubble wrap at least 5 or 6 times and I am guessing when the buyer tried to remove the bubble wrap say with scissors he has cut the box. Do I have any right to claim the buyer has damaged the item and will eBay see the obvious inconsistency? I have the photos he originally sent as do eBay!

Hi all, Some years ago around 2005 I had two separate debts with CSA one for my son and one for my daughter both owed to the state not the mothers. After a long period of illness I have managed to get myself back on track and my finances are now pretty much resolved. Back in 2005 my daughter and her mother moved abroad to a non e.u country, I then received a letter showing my daughters account as 0.00 on the statement and they then stopped taking money from my benefit for this account. After 6 weeks I realised that my daughter was not on holiday and that they had in fact moved abroad, at this point I thought that because she had moved to another country they were no longer chasing for this debt. In their letter they are saying they did this because they were unable to contact me, but they were sending me letters and taking money from my benefit and still taking money for my sons account. My sons debt continued as normal and I paid this off just a few months ago, however the CSA have sent a letter saying I must now pay £1509, stating I received a letter telling me this debt was simply suspended and that I had to pay it because I was under the CSA rules after 2001(not sure what this meant), I'm pretty sure I was under rules prior to 2001 because both my children were born before 2001 (99. 95). Everything around that time is pretty foggy as I was unwell but I know for sure I never received a letter explaining why the statement showed £0 and it was at the same time as my daughter leaving for another country. What can I do, I'm sure they are trying it on.