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Santander cap margin rise


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Hello, I can't find this subject anywhere, so I hope its ok to post it here.

I have received a letter from Santander explaining that they did not specifically tell me about the Cap Margin increase, (and, that part of my mortgage was on a fixed rate) I have looked at my statement of 2008 to date.

It shows:

1) Details of the early repayment charge

2)The interest rate (SVR) is 5.34%

I'm very confused about what I should do (if anything), the gist of the letter is that Santander could have mislead me as the communications sent to me in 2008 may have left me unaware that I could have moved to a better deal offered by another lender.

Their letter says that I would need to call them if I have any complaints, I'm slightly unsure about phoning them, as it might be a way of them putting me off making a claim,(if I'm eligible)

I would appreciate any constructive advice on this please

many thanks

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