Well, it didn't even come to Letter Before Action. I made all the calculations and told them what and why they owe me and why I expect to get the exact amount i showed them. And explained why i wouldn't accept any other amount due to possible additional payroll company charge. The woman kept on being rude and uncooperative, but the money came very quickly into my account very quickly. The exact amount i specified. Of course no apologies followed from their side. But i don't think there's much i can do about it.

Thank you everyone. The issue is sorted.

Good evening everyone, Here's the story. I worked as a self-employed worker for three days for a new employment agency. The agreed rate was £20 p/h. But the next week it turned out that they paid me at the wrong rate of £19p/h. I politely attracted their attention to this mistake. At first they accused me of lying about the agreed rate. Then they admitted that thay made a mistake and told me that next week they will pay me the difference. And here comes the problem. The difference is £24 pounds. The payroll company's margin for processing payments is £15.00. Minus 20 % tax means that the net payment which is going to come into my bank account will be around £5.00 or so. But if the payment was made correctly last week, I would have got £19.20 of net payment more than I received. That means that due to the agency's error I will get less money than expected and actually agreed. I contacted them in writing via their online form on their site, and in response i got false accusations of lying etc. They were rude and utterly unprofessional in their reply. They even told me not to contact them any more, otherwise they would treat my correspondence as harrasment. They even refused to provide me with the name of the person who was in correspondence with me. "They" means so called Compliance Team. I am really at a loss. Completely shocked to be treated this way. At no point of my communication with them I was rude or disrespectfull. But they were. They were even agressive without directly calling me names though. Such offensive style was totally uncalled for. I also want to file a complain somewhere about their outrageous treatment of workers. Please advise where to, if such an authority exists I tried to appeal to their common sense without taking them to court, but they refused to cooperate. What is my next step? Letter Before Action, I suppose? But how should I classify this? Unlawful deduction? As far as I understand I need to use the small claims procedure. Do you think there are any chances to redress the injustice? I mean, the amount they owe me is not more than £10. It is really small. But I don't want to let this situation go.

People's advice based on their own experience is just what I need to make my own steps.

Dear Mr ZZZZZ, Thank you for your recent letter regarding your concerns at not receiving a reply to your complaint you made in February 2019. I am sorry to see the difficulties you have outlined within your letter. In reply to your concerns, I have raised this matter with our ASB and Nuisance Team and have checked records held within our team and wider Customer Services Team. However, I can find no record of your complaint which you state was received by the Council on 6th February 2019. I am not denying that this was not received by the Council as outlined in your letter, its just that I can’t find no record of this and who received this. Upon speaking to our ASB they have confirmed to me that they have reports of only one complaint that was reported to the Council on 31st December 2019 raised against the occupants of xx xxxxx Road. This has been closed with no action taken and they have record of no further incidents. What I would encourage here is that if you are still experiencing issues of noise with your neighbour, then it is imperative that this is reported to the council at the time that this is occurring. Any noise witness has to be witnessed before it becomes statutory noise nuisance. Further information can be found on our website: https://www.newham.gov.uk/Pages/Services/Noise.aspx However, if you still require your complaint to be investigated, I am more than happy to review this and would ask if possible for you to provide a copy of your original complaint so that due consideration can be given to this prior to any formal investigation. However, as it stands I have little or nothing to go on here as we have never seen sight of your complaint from February 2019. Therefore, at present I cannot take your complaint to the next stage based solely on the grounds that you never received a response. I hope that this has helped clarified the position here. Please feel free to contact me. Yours sincerely, YYYY

I was already going to do so, but yesterday found out that they chose to make a formal reply via email. I'll post the text of their message in the next post.

i sent a lot of signed for letters, and it was always ok, so it is quite uncommon for me. do u think it was delivered eventually? may be i shoul send another copy of the same letter.. what would u do in this case?

well, how do we know for sure? it never happened to me before, and Track & Trace never failed this way..

Very strange, but the letter is still not there.. Last time my signed for letter was delivered the very next day, and now it is still not delivered.

Thank you very much. I like it the way it is now. I really appreciate this! Tomorrow I will post it recorded delivery. I'll keep you updated of any changes.

Yes, I think there's no point waiting any more. I've just composed the message. But I'm not sure about the address of the Chief Executive of my Council(newham). Should I write to the same address as before, but instead of Anti-Social Team just use the name of the Chief Executive? I wouldn't like it to get into the wrong hands.. It would be ridiculous, if the letter will be opened by the fellas against whom I complain. Here's the text I've just prepared: Dear Chief Executive of Newham Council, Ms/Mr YYYY This is my 2nd stage of your complaints process. On the 5th of February I filed a formal complaint with your Anti-Social Behaviour and Nuisance Team. Please find a copy of the letter enclosed. More than 20 days passed, but I still haven't got any response from them. They received it the next day. Please find the copy of the receipt enclosed. They just ignored it. Please take all appropriate steps to sort out the situation. Sincerely yours Mr XXX

their official site says they must reply within 20 days period. so i think i'm gonna let them a bit more time before moving on.

Just for your information: I sent them that letter recorded delivery on the 5th of February, but I still have no response from them... Looks like they are not going to answer at all.. What should I do if they chose to just ignore me..?

Well, the leak was finally fixed. TW fixed it, as it was the outside one. They did it on the 18th of January. according to the smart meter it still looks like the consumption is a little too high for 2 persons. It never falls less than 150-200 litres a day, even when no one takes a shower. That is very strange. TW said that they need to be sure there's no leak inside, and after that they will calculate my leak allowance. For now they put my account on hold. Today a manager from the agency i'm renting from came to check the leak inside. the meter reading didn't change withing 2 hours, as no one used any water facilities inside the house. I wonder is it possible that there is a very small hole or a crack somewhere in the pipe inside the house, which does not leak until someone turns the taps on or start using a shower?? Is it possible, that i lose extra amount of water only when I turn something on in the house, and i don't lose any water when nothing is turned on?

As I have the Ref.number, I think they have the full text of my initial complaint, that's why the outline is really brief. That's how it looks: As you know I reported you regular and continuous shouting of my neighbours every night after 11 o'clock.