Cash Converters Buyback Issue

[JohnPaul R]

Could anyone offer info on a buyback at Cash converters? Their shop has burnt down in Kings Heath and i sold some of my goods on buy back. I had until 10/4/2013 to re purchase. Sadly all items lost apparently. Where would i stand?

[IdaInFife]

I doubt not very well.

 

Am sure there will be a clause that due to circumstances like these they will be covered.

 

Were you given any terms and conditions as there are non for the buy back scheme on their website

[citizenB]

Would the items not have been covered by the company's insurance ?

 

When you take something to a place like this, they only give you a proportion of the value of the item as the "loan" so would they be obliged to give you the full value ?

[ericsbrother]

buyback is different to pledging, I'm afraid. I doubt if you have any redress as you gave title to the goods to them and they are obliged to give you first refusal before a certain date in the event of a sale. Well, they arent going to sell the items now so that contrcat is void.

As you had the agreed money they are within their rights not to offer you anything else but it wont hurt asking about a replacement.

[steampowered]

It will depend on what the contract says. Ask CC for a copy of your contract (or their standard terms if this was lost in the shop) and take a look.

[Bombaymix]

I'm sure the receipt they gave you tells you that you have "sold" the items to CC and you have an "option" to buy back.

 

I'm pretty sure also that there is a specific mentioning on the receipt if goods are lost or damaged by fire/theft/flood.

[Bombaymix]

Oh... From their website....

 

http://www.cashconverters.co.uk/press/important-message-about-our-kings-heath-store/

 

 

Back to Media and Press

 

IMPORTANT MESSAGE ABOUT OUR KINGS HEATH STORE

Please can all customers of the Kings Heath store with outstanding Buybacks, Lay-bys or Pawns please call the store on 0121 444 3445 please be ready to provide;

 

your name

address

contact telephone numbers

contract number of the item you are enquiring about

The store will look to resolve all enquires in a professional and timely manner. For ongoing business customers are requested to visit our Northfield or Acocks Green stores.