Cash Genie - Advice Needed.

[cantosis]

Hi There,

 

 

Like a lot of people these days I have gotten into a pickle with these sorts of companies. I am currently on sick leave and had set up a payment plan arrangement with this company for £20 per month.

 

I was shocked that a couple of days ago that two payments left my bank without being part of the payment plan agreement and for more than what we agreed to as well. I rang my bank and informed that I am in a payment plan and please stop future payments which was marked on my account.

 

Than today I was shocked to see that my account has been cleared out virtually to a penny for almost £300(basically money I am supposed to live on for a few weeks)

 

I phoned my bank again this morning and they informed that it is actually pending but they cant do anything until its been paid where they can look into it and dispute it.

 

This payment is to ARISTE HOLDING LTD which after googling I can see is Cash Genie.

 

I am gutted as I actually have a new bank account now where I was supposed to get all my money paid to avoid this type of thing but this was not updated in time.

 

I am a bit disappointed that Halifax are saying they cant do anything even though it hasn't actually been paid yet.

 

Any help and advice would be most helpful here??

[Jamie Kingston]

wait for the transaction to go through and the dispute it. Inform Cash Genie that you had a deal and in the event that you are not refunded the overpayment an official complaint will be made to BCCA and then the FOS

[renegadeimp]

You did it by phone, so the bank will deny you told them it. Thats why We always advise to get it in writing and hand it to your nearest branch and get it copied and signed for. Halifax are one of the absolute worst for following your legal instructions.

[42man]

You say you had an arragnement, did you get that in writing ? or was it just verbally agreed.....if so I would be writing to them outlining exactly what they are doing....at the same time report them to the Office Of Fair Trading, if they respond and you aren't happy with what they say, or they don't obther answering to your satisafaction then open a case with the Financial Ombudsman..who will charge them £450 just to investigate your complaint...

[matttye]

FSA says you're entitled to an immediate refund.

 

http://www.fsa.gov.uk/static/pubs/consumer_info/know_your_rights_guide.pdf

 

Q: "What should I do about a

payment from my account

that I didn’t authorise?"

 

A: "Your bank must refund an unauthorised

transaction. Money can only be

taken from your account if you have

authorised the transaction or if your

bank can prove you were at fault –

see below.

Contact your bank immediately if you

notice an unauthorised payment from

your account. If you are sure you did not

authorise the payment, you can claim

a refund. However, your bank does not

have to refund you if you do not tell it

about the payment until 13 months or

more after the date it left your account."

 

As long as you got your repayment plan agreement in writing or you recorded the call, you'll be able to provide this to your bank to show that whilst you authorised them to make payments to Cash Genie, you did not authorise the amount they took.