Very - again!

[nattylou74]

I have been on a payment plan for £5.16 a month for the last year. I have just received a statement on which it appears that my payment arrangement has come to an end.

 

I called them, and was transferred to an "internal collection agency" who gave me 2 options, either they could reduce my payment to £56 every 28 days which is a hell of a jump from £5.16 that I had been paying, or to take the debt over 3 years, and continue adding interest at 39.7%, which would make a monthly payment of £35. Neither option is viable, as hubby is still not working and I am on a 3 yr pay freeze.

 

Is there any letters that I can send to Very?

 

They said that the original arrangement was with the catalogue, and that now it has expired, its been passed to another department.

 

Please let me know if there is anything else we can do.

 

Thanks in advance.

[Bazooka Boo]

The only letter you need send them is one of a complaint, then exhaust their complaints process, YOU call the shots here, YOU tell them what YOU will be paying.

 

DO NOT discuss this over the phone with them again, keep EVERYTHING in writing.

 

If they ring laugh and hang up.

 

Keep a diary of events regarding this, keep all of their letters including envelopes and mark the date you received them.

 

When did you take this account out?

How much is the debt?

 

And this is a non-priority debt, so £5.16 is a very generous offer, foolish of them to demand more tut tut, if they're not too careful then they will only get £1 a month for the life of the debt.

 

How much of the amount is charges/fees?

[turkwyfe4lyfe]

Im pretty sure that when youre on a repayment plan with someone, and they sell ur debt on...the new people are obliged to carry on with your repayment.

[havinastella]

Im pretty sure that when youre on a repayment plan with someone, and they sell ur debt on...the new people are obliged to carry on with your repayment.

 

This is true, but very won't have sold it on.

 

It'll be NDR collecting, who are Very.

[nattylou74]

They stopped all interest etc when they accepted the £5.16, but on todays statement they have added £12 for non payment of the minimum payment which they say is £547, and they have also added £27 interest. I have always paid the £5.16 on or before the due date and never missed a payment.

[Bazooka Boo]

Ignore the interest and non payment charge.

 

Drop your payments down to £1 a month, don't ask them, just do it.

 

Set up a standing order and pay them £1 a month, if they want to play games, then they lose.

[renegadeimp]

Ignore the interest and non payment charge.

 

Drop your payments down to £1 a month, don't ask them, just do it.

 

Set up a standing order and pay them £1 a month, if they want to play games, then they lose.

 

The good thing about this is that there is NOTHING very can do about it

[havinastella]

Totally agree with BB.

 

Drop payment to £1. Send the CCA request and claim back any charges.

 

They can add what they want, you won't be paying it.

[renegadeimp]

Dont forget to reclaim the interest too at their rate!

[nattylou74]

The total debt is just under £800. I know its a lot, and am quite embarrassed about it. Should I drop the payments or just keep paying the £5.16 by standing order?

[havinastella]

Thats entirely up to you.

 

Are there any charges?

[nattylou74]

No charges apart from the ones on the statement from today.

[Bazooka Boo]

I only suggest dropping the payment to £1 as they are trying to cash cow you by adding fees and charges.

 

Nothing to be embarrassed about it's only bits of paper...

[nattylou74]

So, I drop the payment to £1 and claim back the £39? I take it there is a template letter for the claim somewhere on here? Lol. Also do I need to inform them I'll be only paying £1 and if so, is there a template letter for that too?

[Bazooka Boo]

No just adjust your standing order to pay £1 a month.

As for their charges, just keep a note of them and if you want to reclaim them at a later date you can, or simply ignore the charges and just pay what you physically owe.

[nattylou74]

Ok, and they can't send bailiffs to my house, or even take my home from me can they?

[renegadeimp]

Nope. Not a chance. Not ever. In a million years. Nein. Nadda. Nil chance.

[nattylou74]

Ok, so I'll drop the S/O to £1, and just keep a note of the charges. Can I come back and ask for more advice if they send snotty letters?

[renegadeimp]

Yup. We know every trick in their silly little books.

[turkwyfe4lyfe]

I think as long as your paying something, no matter how small, it still shows your willing to repay so they cant do a thing no matter what they may threaten you with

[Bazooka Boo]

Bailiffs! For a catalogue debt!???? I will eat this laptop if this ever happens..............anywhere!

[nattylou74]

Thank you, that's made me feel a bit better. I might sleep tonight.

[turkwyfe4lyfe]

Companies like this arent worth losing the sleep over to be honest

[nattylou74]

Ok, so I received a letter from NDR today. No surprises in it. However I was wondering about sending a CCA letter. The only thing is that when I have written to them in the past, I've more than likely signed the letters. In this case, should I bother sending them a CCA letter at all? What would a CCA achieve? Thank you for all your help so far.

[renegadeimp]

Don't send anything. Just do as advised for now. If your account was created post april 2007, then theres little point in a CCA request, as its very easy for them to get a reconstituted CCA.