LTSB's buffer zone!

[rubysox]

I have a LTSB Classic account and was told there is a £10 buffer zone, it's not my main account though. However today they returned a Direct Debit for the sum of 1p.

I thought that the £10 buffer would have come in and the DD paid.

I am a Carer and had to see to a person over the weekend who had no internet access, but can't believe for the sake of 1pence.

I rang the bank helpline and the person I spoke to

didn't know what the buffer was there for? ie what it covered.

It was for a payment to Orange Mobile for £9.19, yet they payed one of these continuous payments which I am finding hard to cancel.

[dx100uk]

bcobs complaint for sure

 

dx

[rubysox]

bcobs complaint for sure

 

dx

 

Thanks for reply, isn't a buffer in theory a mini overdraft?

[dx100uk]

prob but makes no odds

 

they have treated you unfairly over 1p

 

go complain

 

see the links off the bcobs link

 

dx

[rubysox]

I have clicked on links and I'm looking for an address or do you have to phone them?

One of the links brings up FSA web is that correct. All new to me so apologise being dim!

[dx100uk]

adapt the letter in the RBS link to suit.

 

you dont contact BCOBS

but use its regs to pointout you issue with the finance company you have an issue with

 

the address to send your complaint to can be found in the top 'sticky' posts of the forum of your banks name.

 

dx

[rubysox]

Thanks again, much appreciated will do that, can't believe 1p unbelievable!

[dx100uk]

ok scream if you get lost

 

dx