Lloyds takes 6,000 complaints a day

[Michael Browne]

Britain's biggest bank, Lloyds, received nearly 6,000 complaints a day from July to December last year. And more than eight in ten were about payment protection insurance.

 

Overall, across all its Halifax, Bank of Scotland and Lloyds TSB brands, complaints fell by 11 per cent on the previous six months.

 

Banks are now forced by the City watchdog to publish their complaints data every six months

 

Lloyds is the first to go public with its data. The Financial Services Authority will reveal a complete set of figures on March 27.

 

Lloyds has been bombarded by complaints over mis-sold PPI the past few years. It has already put aside £5.3billion to pay compensation to victims.

 

This is far more than any other bank — and the figure is expected to rise when it announces its latest results on March 1.

 

Last week, the Financial Services Authority fined the taxpayer-backed bank £4.3million for delays in handing out redress to 140,000 customers.

 

PPI complaints fell from 727,068 in the first half of 2012 to 658,289 in the final six months.

A spokesman insisted it is a legacy of its past — and pointed at vastly improved day-to-day banking complaints figures, which fell from 132,958 to 103,735.

Read more: http://www.thisismoney.co.uk/money/saving/article-2284997/Lloyds-faces-6-000-complaints-day-8-10-PPI.html#ixzz2MDytyV5q

[intend]

Good - let the complaints keep coming - remember it is our money we want back. Their whole business model is corrupt - mis-selling and profit from unjust charges.