Santander has blocked my account

[shahgeeisgr8]

Hi there Gulls & guys!!

 

My account has been blocked by Santander as I've deposited £15,000 in small denomination of 1,000's but with in 2 weeks duration. Now its more than 3 weeks & they've blocked my account totally. I've gone to my main branch & a smaller branch & found them all very unhelpful. They keep on telling me that someone in the FRAUD DEPARTMENT will contact me but basically they haven't made any effort to contact me. I've launched an official complaint as well & got the reply that there is no time limit for the fraud department to contact me. I'm in a big fix as from that account my monthly mortgage goes out which now I've to pay manually. My standing order for credit card payment hasn't been honoured. The big amounts of money were my savings & commission spanning over a period of 2 years but am sick of them not contacting me at all.

I need advice on how to deal with it as am sick of the bank's sick attitude.

I hope to hear from you soon.

[citizenB]

I have moved your thread to the correct forum - you need do nothing as it is purely administrative.

 

We hear this is happening quite regularly, so have a read round other threads with similar issues until someone pops in with more advice.

[citizenB]

The only thing I can suggest is that you stay off the phone and send an official complaint to their Head office.

 

They are obliged to respond within 8 weeks if you dont get a satisfactory response, then you are probably going to have to make a complaint to the Financial Ombudsman as well.

 

It actually makes you quite wary of depositing any money in a bank if this is what they are going to do ??