Glazing company unable to fix leak on new conservatory

[Jason Arthurs]

We recently had a new conservatory installed and the structure was completed on the 12th December 2012. Since completion we have had a problem with a small but persistent leak. The conservatory has a double patio door with the fixed panel of each door adjoining a dwarf wall with a window above, however on both sides when it rains the concrete beneath the fixed panel in the corner adjacent to the dwarf wall develops a damp patch.

 

The customer services repair guy has now visited on five seperate occasions to fix the fault the most recent one being last Wednesday when he removed all the glazing and announced that the original fitters had drilled holes in the frame and then not used them and these holes were the problem. Unfortunately this hasn't entirely rectified the problem and we are still getting damp patches appearing.

 

We are currently retaining the final 10% of the cost of the conservatory in order to keep the company 'interested' and have no intention of paying them until the problem is resolved.

 

Where do I stand with regard to their inability to fix the problem? I am about to call them again and expect that they will once again send around customer service guy with his never ending supply of silicone sealant.

 

Regards,

Jason.

[mikeymack2002]

Hi if the job is not done properly they have an obligation to fix as many times as it needs to be done, if they refuse state in writing your reasons for with holding the payments, and will do so till they remedy the fault. They caused it they must fix it probably in the T&C's that may state poor workmanship/manufacturing faults check and return for more advise

 

MM