Strange response from First Direct to SAR Request

[sharburrys]

Dear All

 

I was reading some threads re- PPI charges and how to reclaim and calculate etc.

 

I put an SAR request and I received 2 parcels of paper work as my bank account goes back to 1999 - one of the first direct customers.

 

I was going to through my paperwork and realised that the gentleman who prepared the papers for my request; wrote me a letter stating that:

 

"He was unable to find any documents/statements for "february 2005 and May 2005 (inclusive) and apologising"

 

I am very concerned with his response.

 

Is anyone able to help me what I should do?

 

Thanks

[The Lantana]

Hi Sharburrys

 

They can't give you what they don't have. It is reasonable for you to infer, based on the statements they have provided, how much they charged you during the missing statements period..

 

Regards

 

The Lantana

[sharburrys]

Hi Lantana

 

Thank you for your response, the question is we dont know how much they have charged as we can not see and we dont have the statements? I can not go back 8-9 years to see online?

 

Are they allowed to? Is it not a partly breach of Data Protection?

 

Regards

[havinastella]

Do you have the statements for the months before and after those dates?

 

If so, Mean/mode/medium.