Pcworld v me ..

[CayC73]

Hiya all

On the 5th of this month I ordered an ipod and head phone set online paid in full straight away..

 

It was advertised on the tv.

 

.BUT on the 10th I received a box and in that box was some one elses computer ink and details

 

..I was NOT happy and took the box containing the ink back to pcworld ..

 

They then said nothing like this has ever happened before and

 

I was spoke to someone on the phone who said they would need to investigate what had happened .

 

.Since then I have called them and been into pcworld and emailed also only to be met with the same old "we are still investigating"

yet they have ADMITTED it was THEIR fault

 

..and that a mix up had happened yet I still havent received any goods

 

..I have not spoken to the same person more than once and get met with the same .

 

..I feel well and truly fobbed off .

 

.On Wednesday this week i was told I MIGHT get a delivery yet the day after told nooo we are still investigating BUT they KNOW what has gone wrong .

 

... So last night that being the 21st I had had enough! so I asked for a refund and was told NOPE sorry I CANNOT refund you your money

as "we are STILL investigating !!

 

I just do not know what else to do??

 

any ideas please !!

[BankFodder]

Incredible story.

 

The only thing to do is to send them a 7 day LBA - setting out what has happened, what you want and giving them 7 days to provide you with the refund or you will sue.

 

The sue.

Don't hang around. Don't discuss or accept promises - just do it.

It is very easy, cheap, risk free - and when you win - or more likely when they settle you will get all of your claim fee back.

Add £50 for the inconvenience and you will get that too. Don't accept vouchers.

 

If you aren't prepared to do this, then don't make threat but settle in for a long frustrating wait.

[CayC73]

Incredible story.

 

The only thing to do is to send them a 7 day LBA - setting out what has happened, what you want and giving them 7 days to provide you with the refund or you will sue.

 

The sue.

Don't hang around. Don't discuss or accept promises - just do it.

It is very easy, cheap, risk free - and when you win - or more likely when they settle you will get all of your claim fee back.

Add £50 for the inconvenience and you will get that too. Don't accept vouchers.

 

If you aren't prepared to do this, then don't make threat but settle in for a long frustrating wait.

 

Hiya!!

 

It has been a pain to say the least !

 

my phone bill is going to be through the roof what with being left of hold !

(prob with others complaining as I have !)

 

My brother found my rights where if sent the wrong item Im fully!! entitled to a refund

 

I emailed that to them but they havent replied and when if they do I just get the same sort of stuff ..

 

I have never sued but would If it came to it!

 

If nothing happens tomorrow I know I have done all I can .

 

.I know this though that I will NEVER buy online from pcworld ever again !!

 

I just want my money back..

..what is a 7 day LBA ? ..

Thank you for replying

 

how do i go about suing ?? ..

[dx100uk]

if you paid by card

 

ring you card company and do a chargeback

 

or

 

get them under section 75

 

http://whatconsumer.co.uk/visa-debit-chargeback/

 

dx

[andydd]

LBA = Letter Before Action, explaining that you WILL take court action should you not get a satisfactory response.

 

Andy

[CayC73]

Thank you !

 

I have been on the phone again was promised a call back it never happened!! .

 

.I never get past the first call .

.It is beyond a joke !!

 

I have told them my rights but it all gets ignored .

 

.I will let you all know how I get on...

[CayC73]

Good news I have been refunded YAY took the nearly a month though!! Just waiting on the voucher now..I just hope no one else gets treated In such a way ...Thank you all for the advice given ..

[pctech]

Bit more extreme but this worked for me against a certain well known mobile phone chain, if you are feeling brave.

 

 

 

I ordered a replacement external aerial for an Ericsson phone from their website.

 

Part arrived, it was for the wrong phone.

 

I rang their Internet 'customer service' and told the guy that I had been sent the wrong part and that it was thus advertised incorrectly on their site.

 

His response was "What do you want me to do about it?"

 

I asked if I could be sent the correct part, again I got "What do you want me to do about it?"

 

So I headed directly down to their local branch and asked to speak to the Manager.

 

They were reluctant to go and get him so I raised my voice so all of the customers in the shop could hear me and started to recount the incident and emphasised the call centre bloke's words, the Manager was there like a shot, I got a refund for the part, a profuse apology and he did all he could to try and track the correct part.

 

 

I work within a software technical support environment and inwardly sigh when customers tell me they have had dealings with pcworld.

[CayC73]

Hiya I did go into pcworld but was just told it was their online pcworld ??and got no where!! ..I think If ever I do have another issue I will do as you did and get a little louder to get myself heard In person on the phone and via email you can just be told the right words and get no where !! to everyone out there do not let big companys intimidate you !! if you are wronged fight for your rights ..

[pctech]

Indeed, as someone else mentioned though, a chargeback or threat of one is also a good weapon.

 

I bought a custom built PC and monitor on an RBS issued Mastercard

 

The PC arrived and the system builder indicated I should report any transit damage within 24 hours.

 

Plugged the LCD monitor in and it was completely dead.

 

Rang the company and told them I could obviously not test the system without a monitor so asked for a refund on the monitor and I would go and purchase one, they booked a courier for the following Thursday

 

Selected one in the local PC World (I am a tech support professional so know what I'm looking for), got it home and hooked it up, system was fine and exactly as ordered.

 

Courier came on the Thursday and uplifted the dead monitor, I waited a month for the refund onto my card, nothing.

 

Rang the company who confirmed they had the dead monitor in their warehouse, put through to accounts and told another 7 days.

 

Waited and still no refund, phoned again back through to accounts and asked where the 178 quid for the monitor was, told "Our accounts department has far more important things to deal with than your refund"

 

Oh really I thought so rang RBS and told them, they put me through to a department that deals with chargebacks who told me to simply send through all the documentation regarding the purchase and they would handle it.

 

Phoned the accounts department back and told them they had 5 working days to refund the card otherwise I'd turn the matter over to the card company to deal with.

 

On the third working day I check the online account for the card and there's a refund.

[CayC73]

It is disgusting how once companys have your money.. the fight you have to go through to get It back...I wonder how many people if any have given up on trying to get their cash back as in now way do companys make it easy at all!! they just have no clue do they !! Im glad you also got your refund

[pctech]

I never buy anything online using anything other than a credit card as companies don't tend to want to pee off the credit card companies and it means you are not out of pocket if something does not turn up or something goes wrong.

[CayC73]

I have now learnt that lesson the hard way NO WAY will I ever spend like that online again EVER unless like you say with a credit card which I havent got ..