disgusting behaviour from very on damaged xmas bike delivery return

[keekybell]

Am going to try and keep this as short as possible!

 

i ordered a bike for my sons xmas gift from very and the delivery date was befroe the end of the month!

 

I got a text saying the bike was in my garden,

 

Having been dropped behind my 6ft gates and had been put out of site!

 

I phoned very who said i could put it together and see if there was any damage or arrange a return and they would put a complaint in with the delivery company!

 

My husband put the front wheel on and then went to put the handlebars on to find a chip in the paint next to the rubber hand grip!

 

I phoned very and asked for a price reduction rather than having to send it back they offered me 75p,

then £3.75

 

so i asked to return the bike where i was offered a further reduction but we just want to send the bike back!

 

That was over a week ago i have since waited in 4 times for arranged collections and been on the phone every other day and emailed very to ask what is going on!

 

I then get a rather aggressive phonecall from their bike deppartment telling me i cant return the bike as we had "put the bike together",

i pointed out that we had phoned very and asked what our options were and at no point in any of the conversations or emails has anyone said it cant be sent back!

 

I now have to phone them again as yesterdays collection didnt happen and i feel very anxious to the point i cant sleep!

 

I feel like im getting nowhere and no one cares they just keep appologising and telling me to keep phoning and re-arranging a return

Edited November 6, 2012 by keekybell

[dx100uk]

how do you pay your bill

 

if by credit card then section 75 !!

 

else bill them for lost wages

 

 

dx

[keekybell]

Its through a account!

I havent been charged for the bike yet!

But they are saying that once they have it they may return it to me at my cost! so i will have to pay for it then!

I have asked for compenstation for my time in and the time on the phone but to be honest id just be gratefull for the thing to leave my house! as my son has seen it and is very upset that the shark bike has to go back and not to santa!

I was ok with them until the phone call about the "knackered" bike now i just feel sick!

x

[keekybell]

Will however start charging for storage too!

x

[a ross]

Did you have any joy with the bike? I have a similar problem with them not accepting a return.