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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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mackenzie hall threatening court


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hi i have just received this letter from mackenzie hall for a debt with quick quid.

 

although i continually offered QQ a repayment offer of £40 per month (due to my work hours being cut this is all i could afford),

they sold it on to MH,

 

i have had no correspondance with these apart from this letter ive attatched.

 

i know they are a bit dodgy after reading other threads on here

and was wondering if anyone could advise me on the best way to deal with them as they have threatened to contact my work which i dont want to happen,

 

by the way i received this letter on the 17th lol

Edited by ims21
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thats a std threat o gram

 

the nearest MH will prob ever go to a court room

is the toilet!!

 

dx

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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I notice it states in your application with Much Hall , you provided them your employee details and then leaves it up in the air that they may contact them.

 

Firstly, you did NOT apply for anything via Much Hall and the implication is worth a copy of that letter to OFT/MP/Stella Creasy etc etc!

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Meanwhile send the following to the Compliance Manager at MH.

 

Ref:as on their letter.

 

Dear Sir or Madam,#

 

I refer to your letter date xx xx xxxx in regard to a debt for £xxx which you claim is owed by me, please note I do not acknowledge any debt to Mackenzie Hall Debt Purchase Ltd.

 

I note that you claim that ''during my application process with Mackenzie Hall Debt Purchase I have disclosed the name of my employers and that you would

rather no contact me there''.

 

I would point out that I have at no time made any ''application'' to Mackenzie Hall Debt Purchase in regard to any matter nor have I disclosed any details of my employment to that company.

 

NOW take note I a fully aware of the OFT Guidance on Debt Collection 2003/2011 and I am sure I do not have to remind you of the sections regarding causing embarassment to (alleged) debtors and the section regarding respecting the (alleged) debtors reasonable requests as to when, where and how they are contacted.

 

You will not contact me or my employer at my place of work, you will correspond only by Royal Mail (proof of posting is not accepted as proof of delivery), no telephone contact or e-mail contact is acceptable.

 

I am sending a complaint to the OFT together with a copy of the letter received and shall comment on the fitness of the Mackenzie Hall Group of companies fitness to hold a consumer credit licence.

 

This letter is sent by Royal Mail Recorded Delivery and receipt will be checked.

 

Send this to the Kilmarnock address do not use any box numbers provided. Mark the envelope confidential.

  • Confused 1

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