Nochex payment hasn't reached seller ...

[realitybytes]

I bought an item online 4/10/12.

 

As I still hadn't received it this morning, I logged into my account on the sellers website to find that my order is still listed as 'pending'.

 

I phoned the seller immediately and he stated that he had not received my payment.

 

I paid through the seller’s payment processor ... Nochex.

I paid on the 4/10/12.

 

I immediately checked my bank statement online.

The payment came off my account on 9/10/12..

. there's a payment reference number on my statement.

 

I informed the seller of this and he said he'd check with Nochex re same.

 

He got back to me later and said that he hadn't resolved the issue with Nochex.

 

I told him that I wanted my goods to be dispatched today as I've paid for them and have proof of same.

 

I said that I was more than willing to send him a screenshot of my bank statement as proof that the item had been paid.

He didn't seem impressed as he said that he was still without the funds.

I said that was between him and Nochex to resolve and had nothing to do with me.

 

He said [begrudgingly] that he would post my item today.

 

It's now 7.30pm and there's no change to the status of my online account .

.. my order is still listed as 'pending'.

 

What is the legal position on this?

 

Surely the dispute is between the seller and his payment processor to sort out.

I've paid in good faith.

The money has left my account.

Does he not have a legal responsibility to send my goods?

 

Cheers.

Edited October 15, 2012 by realitybytes

[slick132]

Hi RBs,

 

A web search for Nochex reveals mixed reviews about customer satisfaction, or the lack of it.

 

I'm not sure about the legal position here - if the seller has no sign of your payment being processed, he'd be daft to dispatch your goods.

 

If the status still shows pending tomorrow, you could cancel the order and seek a refund of the payment direct with your bank.

 

[nohope]

Nochex has been around for many years and always been a problem payment system. I used to use it a lot but had so many problems with them i gave up.

 

I think you'll find its down to you to chase up the payment if its not reached the seller.

As op said, if the seller has not received it then why would he send an item out.

If they have a number to ring then chase them up, they will be able to tell you if the payment was received at the other end and if it has then the seller is having you on..

[Guest Nochex]

Hello.

 

I work for Nochex and have only just been referred to this review.

 

I'm sorry that realitybytes has had a problem with a Nochex payment.

 

Clearly, it has been nearly two weeks since you posted,

but if you need to find out about the status of a payment please visit the Nochex website

and click on the Shopper Support button to find out how we can tell you the status of your payment

(I would have liked to post a link here or an email address, but this website does not allow me to do so).

 

I would like to point out that we have been processing payments for over 10 years and are processing payments all of the time,

and the vast majority of them are completed entirely satisfactorily.

 

We have many satisfied customers and when we have asked their opinion the vast majority have expressed that they are very happy with the service provided).

 

Of course, things can and do go wrong, but this is the exception.

 

If you ever have a problem with a Nochex payment please do come directly to us and we will endeavour to solve the issue as quickly as possible).

 

I do hope this is of help to you.- Peter

[MARTIN3030]

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