ikea quality

[weststone]

hi all, beware of ikeas gloss kitchens. we brought one six months ago and all the door and draw fronts can be easily scratched with a lightly applied finger nail! it seems to effect all their gloss range sometimes the scratches can be difficult to see they can look like cobwebs across the surface. if you have one take a front off some where it wont matter and lightly move your finger nail across the surface and if its anything like ours it will easily scratch. our friends have a grey gloss kitchen that they brought from ikea 3 years ago and it is as hard as nails. the quality has certainly dropped since then, theirs has a finish that wraps around the surface and has an orange peel type effect to all the doors, draws, plinths and side panels and is brilliant quality. we only have this orange peel effect on the plinths and side panels which do not scratch and very much fit for purpose. we have complained and complained and we have been made to feel its our fault! we believe they know the qaulity has slipped and are trying to cover it up so it does not become a hugh issue for them!

[locutus]

carole.reddish@ikea.com is the "Acting Country Manager" (whatever that meens) so put in a formal complaint to her. Include the words "not fit for purpose" in your email and let us know how she replies.