RBS requesting proof of signature before ppi payout

[mp3loverontoast]

Hi,

I filed a ppi claim with the rbs on a loan I had some time ago I received a letter around 2 weeks ago basically saying

 

On this occasion i have been unable to confirm precisely what information you where given at the time you purchased the policy. In the circumstances, as a gesture of goodwill and without any admission of liability, the bank is prepared to make you the offer detailed below:

 

I returned the slip signed to say I would accept there offer around 2 weeks ago. In the meantime another ppi claim also with the rbs has been paid into my account no problems and I only sent the slip back last week. I called rbs to query the first claim of why it was taking so long and the lady I spoke with has advised I need to take my driving license or passport into branch to be copied and sent to them before they will pay the funds to my bank account. When I asked her why she said to verify it was me who signed the slip.

I find it a little strange as the it's only £278 but they have already paid £2678.25 no questions asked from my other claim.

Is it really to verify who I am or is it for something else?

Thanks

Dani

[mp3loverontoast]

I have since received a letter from rbs advising they requested proof of signature as the signature on the loan agreement did not match the signature I had put on the slip I had to return. Strange as my signature has not changed in the last 15 years!

 

Thanks Dani

[MARTIN3030]

You have no requirement to provide a sig,they are stalling here.

There are other things that they could consider as proof that you are who you say you are,and entitled to expect the claim to proceed.