Capital Finance One / CFO

[princess901028]

Hi,

 

Could someone possibly help me with a reply to this. CFO have been ignoring me, so I have persitantly sent an email everyday and today I have got the below from them. Could someone give me some guidance on what to reply back to them?

 

_____

 

Thank you for your email.

I am sorry to hear about your change in personal circumstances which have led to you experiencing financial difficulty and have updated your account accordingly. Unfortunately we are unable to accept a payment plan to clear your account however any payments made will come off your outstanding balance.

Your payment was due to be made on the 15th August 2012 and we will require the minimum of your interest payment to take your account out of default and to prevent further interest from being added. Please contact a member of collections on 0208 045 1382 to discuss your repayment.

Kind Regards

Katie

CFO Collections Team

[theshuffler]

Its unclear what you were offering them , maybe you can provide more information. In the meantime its worth abandoning the email route as a paper trail is always better .

[renegadeimp]

Remind them of Oft guidelines co cerning repayment plans and not adding interest and charges to a debt that is having trouble being paid.

[princess901028]

Thank you i've done that, I can see this being another long one. Thank you guys

[renegadeimp]

Most pdls will act ignorant and hope you give in to their demands. What you need to do os call them out every step of the way to show that you arent as stupid as they seem to think you are.