How long would you wait?

[susanconsumeraction]

I sold an item on Ebay. It was bought on 6th June and I sent it out 7th June. My Ebay account says that I will post goods within 2 working days.

 

A month later, I had an email from the person who bought the item asking when I was going to post it. Yes - you've guessed it, he claims he never received it, and I sent it with a proof of posting and not by a tracker means. Ebay are being their characteristically unhelpful selves. When I responded to the buyer that I sent it the next day with proof of posting - it took hm a further 10 days to reply saying he still hadn't received it.

 

I'm convinced this chap is a [problem]mer and liar, and Ebay will probably come down in his favour because he is the buyer and I didn't send the item using a tracking service. OK - so lessons learned by me about posting methods which means I'll add a slug of money to my postage costs

 

However, the question I'm asking is of the forum is, if you order something online and it says it will be sent within 2 working days, how long do you wait before you chase it up? I'm trying to prove to Ebay that no normal person after buying an item that cost £170 would wait a month before asking if it had been sent.

 

Many thanks

Susan

[rebel11]

Hi susan

 

Welcome to CAG

 

The guys will be happy to advise as soon as they are available.

 

Please let us know how your problem has been resolved, it could help fellow Caggers.

 

Thread has been moved to the correct forum.

[postmn]

i am surprised that selling a item for £170 you did not send it recorded . did he pay by paypal since the first thing they say is send it by trackable/signed means . proof of postage will not be accepted by paypal

[susanconsumeraction]

I've already said I learned my lesson, though having worked in an industry I know there is very little mail that actually genuinely goes astray.

 

I don't want any advice - I just want to know how long people would wait before chasing up an item they were expecting in the post.

[rebel11]

Hi susan

 

I'd be looking at 5 - 7 days, then I'd start chasing it. Highlight all the positive feedback you've had so e-bay are aware that you are a 'honest' seller.

See if the 'buyer' has a history of not receiving stuff. I wonder if it's been sold on, maybe check other auction sites.

[citizenB]

Yes, if your terms of despatch are within 2 days - if it were me, I would wait say 5 days on top then ask if there was maybe a problem.

 

Waiting a month before enquiring where goods are seems very odd.

[dx100uk]

whats the rating of the user

 

i always check them out

anyone with a low rating or no rating and 'new' i always send recorded

 

 

where were they uk or abroad?

 

dx