Failure to deliver.

[ajoh00n]

Good afternoon, I ordered some goods online.

 

They promised to deliver on one day, they failed to turn up. I called to ask what happened and they rearranged it for the next day, again they didn't turn up.

 

I finally got it on the third day but in total I had to take three days off work. I understand that the first day taken off work is at my expense but I had to take a further two due to their failure to deliver.

 

Am I entitled to a consequential loss claim? I sent them a formal complaint and explained this to which their auto response said they would reply within 5 days.

 

Two weeks later I called them today and they said nobody had read it. After reading it they are refusing to cover my loss of wages due to their breach of contract and failure to deliver. What are my rights here?

Edited August 15, 2012 by citizenB

[rebel11]

Hi aj

 

Welcome to CAG

 

Here's some info:- http://www.oft.gov.uk/business-advice/treating-customers-fairly/sogahome/

 

Please let us know how your problem has been resolved, it could help fellow Caggers.

 

Thread has been moved to the correct forum.

[gordies]

Good afternoon, I ordered some goods online. They promised to deliver on one day, they failed to turn up. I called to ask what happened and they rearranged it for the next day, again they didn't turn up. I finally got it on the third day but in total I had to take three days off work. I understand that the first day taken off work is at my expense but I had to take a further two due to their failure to deliver. Am I entitled to a consequential loss claim? I sent them a formal complaint and explained this to which their auto response said they would reply within 5 days. Two weeks later I called them today and they said nobody had read it. After reading it they are refusing to cover my loss of wages due to their breach of contract and failure to deliver. What are my rights here?

 

 

Yes, day 1 you are expected to be available. Any missed subsequent appointments are chargeable and you should write to them giving them a chance to rectify the situation within 10 days (recorded delivery of course).

 

If they fail to respond send them a Letter before Action detailing how you expect them to rectify, failing which you will launch County Court Action.

 

Don't let them away with it