Thanks dx100uk - sorry to clarify Are you saying I can demand a refund as part of the chance to rectify outside the 30 day period? We're not even after a refund - just a replacement like for like bag. This is what we got back from Flannels live chat: In line with your consumer rights, any purchases made more than six months ago; requires the consumer to demonstrate that the damage was caused due to a manufacturing fault. Once this has been done, you are then able to claim a repair or replacement from the retailer or a partial refund. If you believe that the damage was indeed caused by a manufacturing fault, you will need to seek an independent inspection and provide us with the inspection report on letter headed paper after the fact. Once we have received the inspection report outlining that the damage caused was due to a manufacturing fault, we are able to offer a repair, replacement or a partial refund.

Hi all, Bit of an odd one - Item: Mulberry Bag @ £700 Purchase location: Flannels Purchase Date: 29/11/21 Delivery Date: 4/12/21 Purpose: Christmas Present (unopened until 25/12) Usage: 3-4 times max since then Fault: Noticed fading in certain spots - Colour is "oxblood" so quite noticeable when faded First reported: Mulberry In-store on 22/5/22. They assessed the bag, could not figure out why given the strange placement of the fading (no direct contact in normal day to day use of bag itself) and applied a Mulberry care polish. Went away only to come back within a few minutes. Proceeded to colour in the patching with a matched ink pen. Fading went away... Until we got home and now the bag is patchy with dark ink (new) and original colour elsewhere. So thats the basics covered. 1. Spoke to Mulberry who advised Flannels is approved so Mulberry is happy to assess and repair/exchange so to go in-store 2. Today wife goes in-store (different to First reported store) and Mulberry say no, go back to Flannels. 3. Spoke to Flannels who say as its over 6 months old (it is now by 2 days), speak to Mulberry to get a report 4. Spoke to Mulberry store who helped us the first time and they have said they can send it to their repair centre as its still under warranty from an approved store. And now the finale - It would take 4-5 weeks for assessment once it reaches the repair centre. If they deem to go down the repair route, its a further 8-9 weeks plus shipping time back. Quite literally stuck between a rock and a hard place now - 2 months + without the bag that is only 6 months (barely ) old where the stores themselves have seen the issue already and tried to rectify. Only reason we did not go direct to Flannels is I forgot where it was from! I did very nearly buy it from Mulberry direct but they directed me to Flannels due to stock issue at the time but either way, they seem to be directing us back to Mulberry for a report first. As per subject - how long is too long? Just think its madness them dragging their heels with this for potentially 2 months (1+ month minimum), us being without the item for that long and of course creeping to the 1 year mark 2 months closer making the overall remaining warranty even less. Thanks as always!

Hi, Quick update, Digital Services have their answer and that is to use another country essentially to purchase the licences: We kindly wish to inform you that, after having your case further analyzed by our technical department, you are kindly requested to retry the license extension though a different European market. Therefore, please access the myAudi App, log out of your account, click on the globe icon in the top left corner, and choose a different flag. Noting the fact the only country that works is Germany, is this acceptable?

Thanks for your reply - I gathered it would be Lookers as Audi essentially hides behind the franchises like most/all brands I guess? Purchased June 2021 - the most recent issue with the licences however would not have broken until the original 3 year licence expired which was in April. Reason I make this point is I would not have been able to raise anything within the first day/days/weeks/or even months because it only expired last month.

Hi dx100uk, Just wondering if you had any further insight on this? (Apologies if there is another post here - I replied earlier today and it vanished on submitting it) Just as update from the vendors: Audi UK: Raised a case with them and they closed it stating this is a Audi Digital Services issue and not them Audi Dealership (Purchased from a Lookers franchise) - Emailed the Head Of Business who has ignored it and passed it onto the aftersales/servicing team who are unable to help thus far as it is a digital services issue Audi Digital Services - Still going back and forth with screenshot after screenshot as they have a max timelimit of 7 days before the screenshots expire. Great when they take 2-4 days to reply meaning they only have 3 days before the screenshots expire again. I have no made 0 progress on this and no idea how to proceed any further. So far licence-wise. Audi Connect which I use a Audi Connect card and/or my phone to lock/unlock the car etc is expired and unsable Audi Navigation and Infortainment which has a whole host of functionality is also expired meaning at the very least, the bolded functions below are dead: • Amazon Alexa integration • Online points of interest • Online news • On-street parking • Weather information • Highly detailed 3D city display • e-tron route planner • Hazard information • Online search for navigation destinations • Online traffic information • Online voice input • Navigation with Google satellite map The car is still within the used approved warranty from the Audi dealership but was raised when the car was within the first 3 year initial warranty Audi provide (Car is a 2019) Is there scope to raise this as a mis-sold case? At the very least, Audi Connect is a functionality listed as the car having as an additional / over-the-standard specification but the Navigation and Infotainment licence is core to the MMI system. As for the other licence which is the Light Function Pack - this also does not show up in the FOD screen along with the lack of licences. Thanks in advance

Sorry I knew there was one key bit of info I missed out! It's owned so no finance with them (unsecured loan but same thing in this case)

Hi all, Simply put - Audi have something called Function on Demand on their newer cars which essentially allows activation of certain functions/features remotely for a subscription. The hardware is already there but one may not want to pay the original build costs yet want the function on an as and when basis. Examples of this could be self-parking where you want it for the days you are in London but not otherwise so you pay a 1 month fee to activate it , Matrix lights and light function pack. Along with FOD, it also controls the renewing of licences - licences in the UK you get 3 years from the build date. These include navigation, remote services such as preheat, lock/unlock and emergency services. With that out of the way, the E-tron (Audi's flagship all-EV car) like all EVs out they depend on the licences to remotely heat/cool the car (as an example). This is mainly to protect the battery and get a more economical range out of an already uneconomical EV. (ie cold weather = bad for range so it can be remotely heated). Also the Emergency panel on the roof console and if you crash are all on the licence form. These licences are all due to expire in under a week but Audi cannot figure out how to renew them essentially rendering them useless. There seems to be no urgency at all from them and the risk is aside from the battery conditioning, if the charger was to get stuck, you can't unrelease if the licence has expired. If the charge itself has stopped, you won't know until its almost too late (say start of a long trip) Is this enough to start a reject process? Now along with this, the hardware side such as light function pack has been going on for circa 6 months - Digital blame Audi, Audi blame Digital - no progress at all. I have finally managed to get Matrix lights working but the rest like the licences refuse to show up in the FOD screen. The reason I mention this is while the licence renewal is fairly new (But also only because the 3 years is coming to an end now), the hardware side was raised when last June/July when I got the car in question. Mechanically it is sound but this is starting to like a smartphone without an app store - sure it makes calls but can't do much else! Interested to hear your thoughts

Appreciate any advice on this

Hi all, I find myself once again maybe going for the wrong/bad car! Basics Car: Audi E-tron 2019/19 with 13800 miles on the clock which was an ex-Audi UK car sold via an Audi Lookers dealership. Picked up: 17/6/2021 Method: Outright/cash with deposit of £1000 paid on credit card Price: £47399 Day of handover, found a small dent and showed to salesman who said he would get it all sorted - no issues as I know him/dealer very well. Evening of handover, I emailed salesman in addition to dent, several other issues with most being minor and one being the My Audi app not working with the car. Timeline 23/6: Car is picked up to get bits resolved. 29/6: Car returned - My Audi issue still outstanding (confirmed by salesman ) along with 1 other item (severe rusting on brakes/discs) + a minor rattle low down on the list of priorities. New issue with a scuff now on same side as dent - 14/7: Car back at dealership to get remaining bits resolved 21/7: Car returned with brakes/discs resolved, scuff for next time due to time, my audi issues remain What the officials say Dealership aftersales are stumped with the issue and have logged with Audi Digital Services + Audi UK I've spent 5 hours now with Digital services with 3 cases of my own logged- all 3 escalated by no ETA on resolution Audi UK have logged it too under my name. Why is the app so important? Well aside from the fact you can lock/unlock using it, being an electric vehicle, it tells you about charge status and enables climate control remotely. Why is this so important you say? EVs don't do well in cold temperatures - If this carries on into the winter, preconditioning is critical to the longevity and efficiency of the battery - this is where you remotely switch on the climate control to draw heat towards the battery. Charging status is also important - twice now I have been left almost stranded because the charger stopped working due to a fault. When this happened, the app failed to notify me it had stopped or it was not increasing charge. Some 30 mins later (or 60 as it was yesterday), I go back to the car to find its stopped and there isn't enough range to get back. Forums I am also not the only one with this issue. One forum has over 19 pages of people complaining around the world. Another one with 6+ pages- there is also an e-tron group on facebook again with complaints. Who does it impact? Pretty much anyone with a 2019 or early 2020 e-tron. It seems fine for late 2020 and 2021 models. Also the A8 I had as a loan car and a late 2020 e-tron, both worked as did my previous SQ5 that I sold. FOD The app also has something else called Function on Demand. This is where you purchase "packs" to enable functionality in the car that it did not come with or was not specced with. My reason for buying this specific spec car despite missing two bits I wanted was always that I could purchase them later. Initially these were not available at all - Audi stated an update would fix it so this was actioned...it did...well for one out of the 2 I wanted. But even the 1, I purchased it and it has been "installing " ever since. It is all however most likely related to the app/communication issues with the car. Conclusion I like the car a lot and don't want to reject especially as I will not find a similar spec/price again. The next closest option is almost £10k more as its newer. But if I do reject, is the app not working sufficient reason? I am looking at another brand as a backup but they have their own baggage with reliability and with my relation with this specific dealership + generally Audis, I would prefer sticking with them. My concerns around the FOD is also as the licences begin to expire (Maps, My Audi, Alexa etc) this should be something you can renew via FOD but currently may not be working/available to renew. Thanks in advance

Thanks all - this topic is now resolved. I tried for Friday before a DVLA rep on twitter replied back finally to take details. They apparently tried on Monday a couple of times but with a private number + no voicemail left, I did not answer on the basis I was in the office (first day back in 1.5 years) Fast forward Tuesday (today), the car has been picked up by the dealer and a few minutes ago, I got the DVLA transfer to trade email. I suppose it can only go 2 ways - No come back in which case I save myself the 1 month renewal of around £50 something or they start playing up and try to fine me in which case I am more than happy to take it further. It is a shame I could not drive it 1 last time but hey ho.

I think it now has gone to the point where I need the car is no longer the issue as we've had to hire out where we need to and depend on friends for nursery pickups. The main issue is can they issue an automatic fine ? Surely there is a way to make them accountable for the mess they are causing? Strike is one thing but looking at social media, not being able to get through to them has been going on for months/possibly even a year+

On any normal day I would say the V5 would get here in the same week but I'm thinking with bank holiday and now this industrial strike... The fault was more on my side but will speak to them Insurance - good point! Not as of yet as I thought given no tax, I can't drive it anyway and on top of this, I was waiting for the plates

Hi all, The short version: 1. Website won't accept V11 number to tax 2. Can't get through to DVLA 3. Live chat says ring DVLA 4. Can't go to PO as new V5 has not arrived post number plate change 5. Can't drive car due to no tax which is severely impacting nursery runs, day2day shops, work etc. 6. Can't complete the sale to then pickup new car as the car is effectively prisoned by lack of tax to get to the dealer but also lack of V5. Slight detail behind why it cannot be taxed: The car was supposed to go to a dealership to be traded in over the weekend a few days prior to tax renewal date. During this window, the numberplate on the car had been put onto retention and reverted back to its original. Unfortunately due to a delay, the selling of the vehicle has now been moved to this weekend and so on Sunday 30th May, I proceeded into renewing the tax via the online linke and V11. But... the issue is, the ref number on the V11 is not being accepted on the DVLA site stating the below message which I can only think is due to the numberplate change where the reference number is associated to the plate now on retention. On the assumption bank holiday they were shut, I tried ringing the DVLA pretty much all day Tuesday from morning to evening to be told they are too busy and to ring back later at every attempt. I also had a live chat explaining the situation + the fact no one is answering to which she responded...you guessed it... you need to ring the DVLA. I am now seeing on their twitter account they are now in the middle of industrial action and to avoid calling the call centres. Completely stuck as to what to do. Any advice would be appreciated! Thanks in advance Error is: Vehicle details could not be found Sorry, your vehicle registration mark or reference number has not been recognised. This means you cannot proceed with your Tax application.

Update, they approved the cost and also the cost to recode the key. Tyres they will not budge - it's apparently what Sytner Select rules cover and not what Audi rules cover so thats on me. Accepted the repair on it so we will see how this pans out - they're hopeful the car will be back with me this side of the year

I've just had an update regarding the car Air con is not working due to the condenser having impact and this is where the leak is. The cost is circa 600 put awaiting formal quote Recalls also outstanding Tyres audi are advising with this type of car, it should have the same brand and tread where as it has this has 1 budget, 2 Michelin and 1 pirreli. And wipers are smearing Key thing here is the air con is faulty and its not just a gas issue. Sending this to sytner now as it's a cost they would need to approve...if they don't, I assume only option is reject and ultimately get the part ex back or can I request to have this as cash instead? In the last few weeks, the part ex has gone down in value so I will be at a loss this way