Comet Washing Machine saga

[Brendan.sp]

Same old tale,

 

Bought washing machine in April, payed £ 220 cash.

 

Two months later it up the swanney.

 

You have to take multiple days off work and be without a machine for weeks.

 

I could not hack it so I gave the machine back.

 

Now I have to find out if i can get my money back through the small claims court.

 

They don't that on the advert.

[rebel11]

Hi Brendan

 

Welcome to CAG

 

Have a read of 12 and 13 in my signature. How did you pay for it?

 

Please let us know how your problem has been resolved, it could help fellow Caggers.

 

Thread created.

[Brendan.sp]

Cash purchase.

 

Got a misses and baby so when my old machine packed up I want a new one straight away too

I jog down the shop and hand over my money for a quite life, little did I know.

 

maybe a little human interest.

had a look on ebay and found this chap in the next town with a shop full of washing machines.

he comes over on a Sunday with a lovely Bosch machine. like new, sweet as a nut £ 150.

 

Every day is a school day.

[rebel11]

Hi Brendan

 

Write a Formal Letter of Complaint, mark it as such. Explain whats happened, how they have let you down and what you want them to do.

 

Send it to:-

 

Bob Darke, Managing Director

bob.darke@comet.co.uk

 

Some tips:- http://www.dailymail.co.uk/femail/ar...complaint.html

 

• Wherever goods are bought they must "conform to contract". This means they must be as described, fit for purpose and of satisfactory quality (i.e. not inherently faulty at the time of sale).• Goods are of satisfactory quality if they reach the standard that a reasonable person would regard as satisfactory, taking into account the price and any description.

• Aspects of quality include fitness for purpose, freedom from minor defects, appearance and finish, durability and safety.

• It is the seller, not the manufacturer, who is responsible if goods do not conform to contract.

• If goods do not conform to contract at the time of sale, purchasers can request their money back "within a reasonable time". (This is not defined and will depend on circumstances)