Any advice needed please with payday loan nightmare

[dizzy]

Spent nearly two hours with a personal banker who called numerous departments to try to them cancelled and i call debit card services myself. I had it in writing to stop them but when i initially went into the bank they wouldn't accept it. Pay day is tom. Think i will email the bank so at least i have something in writing to argue with them to credit me back if they do allow me to go overdrawn

[renegadeimp]

If you go overdrawn, the bank MUST put your account back to how it originally was before the transactions happened. If you have to go through the FOS to achieve this, then so be it.

 

Too many banks, especially barclays are trying to say that CPA's are not what the PDL uses anymore, despite the fact that it is EXACTLY what they are using. What the reasonsare for the banks saying this, is anyones guess.

[dizzy]

They wouldn't take it off me but will email so i get a read receipt. Will that be enough. Im willing to do what i need to and today want to email a complaint today to oft and commissioner complaints but don't know where to start. All I've got to say up to now is that I've had correspondence from different companies and they are not responding to me but they haven't taken one i haven't authorised yet so worried oft will pay there is nothing to complain about as yet!

[dizzy]

Thx rene. Wondering whether its worth ringing the worse one i fear the most tom and requesting a plan but recording the call

[renegadeimp]

Which bank are you with? Name and shame imho. Not taking an express written instruction from an account holder? I'd report them simply for that.

 

If you want to call them and you can record the call, then go ahead. However, you must tell them at the start of the call that it is being recorded. The same way any company who records your call will tell you that they are recording it for "training and security purposes".

[dizzy]

Thx. Im going to simply go through the whole saga to the oft. Who is the other institute that has conducts the investigations to the likes of tooth fairy. I've read it on here somewhere. Sorry to sound dull and if Im asking something I've read before. Everything goes round my head over and over and no information stays still lol

[renegadeimp]

Just remember, as i said before. If the bank allows money to go out of the account, complain to the FOS. Make sure to tell them that the bank ( whichever one it is) refused to accept your instructions and instead let the creditor debit your account as they wished.

[dizzy]

Thx will do. Need an email for barclays now!

[dizzy]

Thx will do. Need an email for barclays now!

[dizzy]

Hi thre. Ok so email off to VBarclays last night and await their response.

It's payday today and although there is no money in the account they have details for, am worried that they will try other accounts now!

 

I have had a response to my payment plan request from one pdl customer service dept stating that they have passed on my email to collections yet they will not arrange a repayment plan any way than over the phone! Why pass my email on i ask. Any advice on what to email them back to pursuade them to communicate via email?

 

I am also sure that i will receive some phone calls in work tomorrow from a couple of pdls. Any advice on what to say to them. It may be embarrassing as colleagues will be the room with me.

[renegadeimp]

Unless your other accounts are with the same banking group and in your name, they cant touch them.

[dizzy]

Thx rene. Any advice anyone with regard to a response to phone calls and refusal to negotiate by email?

[renegadeimp]

Send the telephone harassment letter to deal with the calls. If they refuse to negotiate in writing, and the debt keeps climbing, its more ammo for you in court action.

[dizzy]

Thx rene. Really appreciating ur help

[dizzy]

Will post a more detailed update later today on my call from the bank and pdls. Any one got a suggestion what i can quickly email back here. Tooth fairy. Have send them emails and recorded delivery letter to them asking to accept a payment plan and to explain their numerous costs, listed in my first post. Have a email this morning from Marshall etc threatening door step callers and extra costs unless i pay full amount today. Any advice would be would appreciated, so worried about this one

[JOHNINYORK]

Dizzy.

Regarding the email from MH,you have answered it for yourself,"threatening".I could show you a list of texts/emails that I have had from NDR/MH,all with the same purpose,to THREATEN and INTIMIDATE.

You will be given a date to make a final payment,then another and another.You might also get a countdown to when the bailiffs are coming,but as you have not been to court,the bailiffs are non existent.

The bottom line is,be firm with them.If they want to take you to court,they will have more explaining to do than you.

 

Regards,John.

Edited June 29, 2012 by JOHNINYORK

[dizzy]

Thx Jon, i called them and was told they don't have a record of my correspondence. Will give me the good will of letting me half my monthly payment but of amuse it will take double the term of repayments. They pay i owe 560 yet if i pay 260 today this will close the loan. All my concern is the door step callers and the notice on my credit report. Did they put one on urs?

[renegadeimp]

If they send ANY threats of bailiffs you MUST report them

[JOHNINYORK]

Dizzy.

You must remember that you are dealing with prolific liars,they have your correspondence,but you are not playing to their rules.If they are prepared to chop off £300 from the so called amount you owe them,surely something must be wrong.

Regarding the CCJ,I do not know if I have one.I have checked on a site called Noddle,there is no sign of one.But I have been told that Noddle is a bit slow in updating.To be completely sure,I would have to check all the main agencies.

If you make another payment to them,that will more or less covered the original loan plus interest.

Tell them that you cannot afford to be ripped off any more and if the want any more,see you in court.They can take it or leave it.Call their bluff.You are in control of them,not the other way round.

 

Regards,John.

Edited June 29, 2012 by JOHNINYORK

[dizzy]

Hi there,

 

I've not been on the site for a while but have made some progress with the payday loan nightmoare. It hasn't been the outcome i had expected yet i am hoping by letting you guys know my experiences with various companies, it may help others to deal with them too.

 

Payday Express.

Wrote and emailed this horrible company many times to try to negotiate a repayment plan and asking that they communicate with me via email. I explained to them i had financial difficulties due to a loss of income. They continued to call me more than 10 times per day, leave messages, sending various emails every day. They stated to me that they had received my written communication but that i did not fit their criteria for a repayment plan. Even though i disputed i had a large reduction in incom but as i hadn't lost my job or was terminally ill, i didn't apply.

 

Cash Genie.

I had been paying this company a roll over figure of £60 every month for a year, stupidly, on an original £200 loan (the amount i received was actually £180 as they had deducted a fee for sending the payment!). I wrote to them recorded delivery in June asking them to look at my account, and, as i had paid so much already and in recent months, paid £90 per month to them for a few months and only had £90 remaining off the original debt, i asked them to first of all waive the amount outstanding or if not, let me have a repayment plan. I did not receive a reply to this letter so emailed continuously until finally i had an email response from someone who told me that they could not waive the amount nor set a plan but would hold the amount for a further month without fees (i had said i was looking into debt advice and would get back to them to give me some grace). This loan is now paid and the advisor was prompt with emails and without harrassment for that last month but no negotiations. Funnily enough too, i have today received an email from another employee acknowledging my letter by recorded mail on the 22nd June but that they couldn't helpme as i had repaid the loan on the 19th July!!! Joke!!!

 

Swift Sterling.

Sent them a letter in June the same stating financial difficulties but kept getting emails telling me they do not offer repayment plan although if i pay the loan off, i could reloan within 2 hours. This is what i had been doing all year!!!! Sent a really stroppy email threatening ombusdman etc and finally got an email from someone in the collections department stating that although they couldn't reduce or negotitiate, he would hold my file for one month at his discretion (!!) to allow me some time to find out about debt consolidation. He was very apologietic that i had not been getting a response and that no one was listening to my original emals but again, no luck with the amount owned being converted to a repayment plan.

 

Capital Lending.

Offered them a repayment plan. The said my offer pf payment per week of £5 was too low but if i paid the interest they would roll over. If i didn't, i could stil pay the £5.00 per week but their default and interest charges would be incurred (how that would help i have no clue as it would have been pointless paying the £5.00. They pressured me to let them know when i could increase the payments so finally i called them to try to negotiate a settleent figure. I owed them around £100 and they had increased this to over £160 with interest charges by the time i paid them the agreed settlement figure on the 19th July of £125.10!!

 

Payday UK.

As with most of the PDL's above, no sympathy and ended up payin them the full amount outstanding plus interest that they put on after i paid late!!

 

NDR/TOOTHFAIRY/Marshall Hoires

NIGHTMARE!!!!!!!!!!

As many posts on here have suggested, what a cowboy company. I was paying them £80pm. After sending a letter by recorded delivery that was ignored and continually receiving threatening letters of bailiffs i had to call them to avoid my partner finding out about the debt. The guy on the phone told me he couldn't reduce my payments and suggested i lend money from friends/family to pay the £80 for this month. In the next breath, he reduced my payments down to £40pm but of course the loan term would be double. I paid £40 into their bank account manually and forgot to put my telephone number on the paying in slip so they could allocate the payment to my account. This takes 7 days with a reference apparently, ridiculous. They did dispute my payment and said they could find no trace and i had difficulties convincing one person i had paid and he told me it would take a few days to try and trace the payment even though i had told him what time and date it was paid into their account. Suddenly, a different operator on a different call confirmed she had located the payment. I then proceeded to try to negotiate a settlement figure. The amount left was £560 and of course, they couldn't reduce my monthy payments a week earlier. Then miraculously, i agreed a settlemnt figure of £260, then £220!!!!! Am concerned with everything i had heard about these cowboys that they will try to say i still owe them money!!

 

Wonga and Quickquid.

Have set up repayment plans which are going to take me an age to repay but they have both been amiable to plans evenually. Wonga asked me for income and expenditure then when i sent it, simply kept emailing me settlement figures.

 

I am lucky that a family member helped me out with a cash loan and i have been able to offer these companies a pay off. My partner does now know about my debts and has been fab in helping me sort and pay some off too. I have so woken up to these cowboy companies and would urge anyone to seek help if in financial difficulties from another source such as debtline, CAB etc rather than pdl's. Also, i paid each and everyone of these companies maually into their bank accounts direct and have had to stop using my bank account in the fear that they may try it for payment if it is in credit.

With regard to Barclays and my complaint about continuous payment authorities, i complained to the managing director and got a call and letter from a complaints manager stating that these payments can not be stopped and Barclays would not stop them from sending me overdrawn then charging me! Joke.

 

I want to thank each and everyone of the members on here who have advised me. Before i found this site, i was at my wits end and it was only with the encouragement of others and knowing i wasn't the only one in this situation, that gave me the confidence to approach these companies even before i had the luck of some cash to pay them off.

 

I am still going to be paying back some of the debt of the PDL's for over a year and other debt alot longer, this debt occured as i couldn't pay nomal payments when the PDL's were sucking my account, however onwards and upwards.

Thank you again and good luck to anyone trying to deal with these companies. They should be banned as they are not safe lending streams nor moral.

xx