DSR - seller refusing refund

[Guest apdqueen]

Hi All,

 

Second post in as many days - sticking up for my consumer rights!

 

In brief, I ordered an electrical car component, that turns out I don't actually now require. I emailed the online store asking to return (within 7 days of receiving) and was told as it was an electrical item they could not accept it back, and that this was standard practice within the motor trade.

 

I did a bit of reading up on the DSR and could find no reference allowing a seller to refuse a refund on this basis. I then emailed them to this effect at which point they got a bit stroppy and basically said I could sent it back but would be charged a 15% re-stocking fee and would not get the original postage refunded.

 

Again I replied saying I didn't think the DSR made no provision for re-stocking fees and the original postage should also be refunded. Not heard anything back from this though.

 

What are my next steps? And have I interpreted things correctly from the DSR? (Happy to be told if I haven't!) I could let the whole thing go and just flog said item on eBay, but I'm not sure why I should have to.

 

Thanks.

[rebel11]

Hi apd

 

Good for you. Have a read of the following, 'Refunds', page 25 onwards.

 

http://www.oft.gov.uk/shared_oft/business_leaflets/general/oft698.pdf

 

You could send them the guide, if they disagree, tell them you will take further action. Trading Standards etc.