Postal force won't pay out for my television that they smashed

[ScottChambers123]

Hello all this is my first time posting on this forum so please excuse me if I come off as a bit dense.

 

I sold my TV on ebay for £320 pounds.

 

Used Parcel Force to send TV from Wales to Yorkshire.

 

TV Smashed. Foam that wrapped the TV unwrapped. Box ripped to shreds.

 

What the hell was they doing?

 

I phoned them up they said to fill out a form, I made it very clear that it was a TV that they had smashed. They said fill out form.

 

Filled out form, guy I sent it to filled out their questionnaire. Weeks later their reply is that they can't payout because its not on item on the list. Its on their website apparently. I arranged this delivery over the phone as their website is not mac compatible. They did not mention items that they don't compensate. Thats beside the point as they also patronisingly said I did not package the thing properly. Which is BS because I ordered a box specifically online from specialists who sell big sturdy boxes designed for housing TV's for delivery or moving house also I wrapped it up tightly with foam.

 

My point being I didn't just warp it with parcel paper. It was safe it was secure. Only one man came to pick it up. I expressed concern that it should take two people to lift it. The guy said it will be fine and hunched it over his shoulder. Already I was worried this wasn't in the right hands. The state it had arrived in looked like it had been in a warzone not in transit.

 

I sold the TV so I can make a new life for my self after Uni. I refunded the guy who bought it straight away. I'm near enough penniless. Parcel force have created a very stress full situation for me and to make it worse they pinning all the blame on me. I should never have used their service and I will never again in my life. They can't compensate me for the mistakes they have made. Corporate greed at its worst. What can I do? who can help me?

[rebel11]

Hi scott

 

Welcome to CAG

 

Write a Formal Letter of Complaint, mark it as such. Explain whats happened, how they have let you down (send pics if you've got some of the damage to the TV) and what you want them to do.

 

Send it to:-

 

Gary Simpson, Managing Director

gary.simpson@parcelforce.com

 

Some tips:- http://www.dailymail.co.uk/femail/article-1242161/How--write-letter-complaint.html

[ScottChambers123]

Many thanks for your quick reply.

 

I have sent an email of complaint to Garry.

 

I shall keep you update to how this unfolds.

 

Scott

[rebel11]

Thanks Scott.

[ScottChambers123]

Hello,

 

I sent an email to this Gary Simpson twice. I still have had no correspondence. I don't understand how this company smash my TV and then try and tell me its my fault. I've got hardly any money left and my electric will probably run out soon. I sold my TV to make a new life for myself. Now I'm £360 down.

 

Its not like Parcel force are a friend who accidentally broke it and they're avoiding it because they're skint.

 

I trusted them with the TVand they've just shrugged it of like its nothing. I am so heart broken by this. £360 pounds might be nothing to them but to me its a lot of money.

 

Is there any thing else I can do?

 

Thanks Scott

[rebel11]

Hi scott

 

If you haven't got a response from the MD, you could use their Twitter Account to your advantage, http://twitter.com/#!/parcelforce , send them a nice Tweet.

 

http://www.consumerfocus.org.uk/get-advice/post/post-advice/how-to-complain

[ScottChambers123]

Thanks I have just sent them a tweet. Is there anything else I can do? I feel like they're blatantly ignoring me.

 

Regards

 

Scott

[silverfox1961]

Hi

Two years ago this chap was made a director

 

JONATHAN VARLEY MILLIDGE

 

Perhaps a Recorded delivery Letter to him at:

 

100 VICTORIA EMBANKMENT

LONDON

EC4Y 0HQ

 

May elicit some response.

 

Now if this was me, I would be sending this as a letter before action and if they fail to sort this out, take them to court