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Delivery Companies


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A suggestion on a new topic - Delivery companies - unless I'm missing the obvious!

 

Just this week, I supposedly had a delivery attempt on Tuesday (but I was in, and no-one buzzed the door).

On Wednesday I managed to get the tracking reference from the supplier and called the depot. They said they had the package and they very helpfully provided directions.

I went to the depot, where they said they did not have the package and it must still be on the van. I asked them (and had done earlier by phone) to cancel a redelivery attempt for today.

But today the online tracking said it was back out for delivery. When I called a bit after 5pm they said they had attempted delivery at about 4:25pm - but needless to say I was in and my doorbell hadn't rung - I've even tested the doorbell! ;)

 

Now I'm aiming to try the depot again, but only after I get confirmation that the van is back there with my package!

 

What are our rights in these circumstances? I'm sure that there are lots of delivery company issues, and I believe WatchDog had something on ParcelForce a week or two ago, but I missed it.

Nij

Halifax £744 - Letter 1 sent 22/3 - no response

Letter 2 (LBA) sent 7/4

Standard Response Letter rcvd 7/4

Phone call rcvd 24/4 - offered £308 CONDITIONALLY - awaiting confirmation letter

27/4 - Conditional offer letter rcvd for £308

Case created on MoneyClaim 4/5

Halifax notes an intention to defend claim 10/5

23/5 - Some cash appears in account!

Settled, and ceased court action

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  • 12 years later...

This topic was closed on 03/07/19.

If you have a problem which is similar to the issues raised in this topic, then please start a new thread and you will get help and support there.

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Nij

Halifax £744 - Letter 1 sent 22/3 - no response

Letter 2 (LBA) sent 7/4

Standard Response Letter rcvd 7/4

Phone call rcvd 24/4 - offered £308 CONDITIONALLY - awaiting confirmation letter

27/4 - Conditional offer letter rcvd for £308

Case created on MoneyClaim 4/5

Halifax notes an intention to defend claim 10/5

23/5 - Some cash appears in account!

Settled, and ceased court action

Link to post
Share on other sites

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Thanks

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