Extreme Audio - Optima Yellow Top Car Battery - FAULTY

[PhunkMasterD]

Hi Guys,

 

Im looking for some advice, my scenario is the following as outlined in an email that I sent to the business 7 days ago (with no response)

 

what are the return/exchange policies on faulty Optima Yellow top batteries? I purchased one from yourselves in January 2011 and it was fully charged then put into my civic. It was used as an everyday battery for 5 months until my car broke. At this stage i unplugged the battery and it was stored until 23rd March 2012 when my car was fixed. its now a month later and the battery went flat, i have since recharged it as per the instructions on your site and yet it isnt holding its charge. I have checked all the connections in my car and had the alternator checked and all signs point to a faulty battery. The reason i bought an Optima is that they are meant to be the best but i have not had that experience with this one. I am looking to get a replacement for the faulty one I have, i still have the original receipt as proof of purchase.

 

i look forward to hearing from you.

 

As stated I have had no response, im quite upset as this battery cost me £180 and is a top of the range battery and it hasnt even had a years worth of use. I dont want a refund, just an exchange....

 

What can I do?

[freakyleaky]

Did you get any documents with the battery?

According to their website the batteries should last for 6 years but there is nowhere I can see that offers a guarantee.

[mattyprice4004]

I think you've killed it - leaving a car battery standing for anything more than a couple of months is usually enough to start killing off cells.

 

Think you're going to have to suck this one up.