@knowhowtohelp Ordered one item but been sent two, what should i do with the second??!

[s00015523]

I ordered a tablet via PC world website and arranged delivery of the goods. The goods arrived as expected but two identical boxes arrived instead of one. I asked my brother and he says I should keep quiet for a while and if they don't contact me, I should sell the other and get some money on it. I checked the labels and both have the same barcodes therefore the same sticker. It was delivered by an external courier and when I questioned the delivery man what I should do he shrugged his shoulders and said that it is my choice. My conscience is bothering me and im scared that I am doing something wrong by hsvinig it in my possession, yet it is their mistake so shouldn't they rectify it? And if they don't notice, when does it become 'mine? I have only opened one box so if they wanted one back they could have it anytime. How do I stand legally and what are my kegak and mirak duties in the matter? Thanks in advance.

[reallymadwoman]

In my opinion, keeping the second item is theft. If you keep quiet you may or may not get 'caught', but is it really worth the risk?

 

If you were caught, you would have no defence since no one can mistake two items for one and you would have made no effort to inform the retailer of their error.

 

I would contact them and invite them to either collect the additional item or provide pre-paid postage for you to return it. The ball is then in their court.

[Guest Paul - CurrysPCWorld]

Hi, Thanks for posting up. My sincere apologies the order has been duplicated. If you would like to send your order details to Letusknow@KNOWHOW.com I can organise the duplicated item to be picked up for you.

 

Kind regards,

 

Paul

The KNOWHOW Team (Currys PCWorld Dixons)