Consumer rights

[Markyrp]

Hi all,

I bought a Sony DVD yesterday for my daughters bedroom.

I have subsequently found that there is an issue when you view DVD's using the zoom facility in order to use the whole TV screen. Basically the X2 or X4 zoom icon appears on the screen and cannot be removed which totally spoils the picture.

Apparently this is not a fault but instead a feature of this particular DVD player. The staff had very poor product knowledge and I had to talk a staff member through the different menus of the DVD player in the shop.

I attempted to return the machine but because it had been opened, Comet would not allow an exchange or refund. Is this legally allowed.

Many thanks,

Mark

[BankFodder]

Yes, I am afraid that it is unless you can show you were misled about it.

If you can find in Comet's T&Cs some 14 day or something return guarantee, there isn'tmuch you can do.

 

Look around this forum. you will start to get the impression that Comet is associated with poor customer service and a poor understanding of conumer rights.

[Markyrp]

Thanks for the reply.

I had a feeling that I would be stuck with this product. Waste of money but what can you do?

Mark

[dx100uk]

thought they did 14 day money back not quibble.

 

 

you SURE you've got it/tv setup correctly?

 

why do you have to zoom to make it fill your screen?

 

dx

[GorgieBoy]

thought they did 14 day money back not quibble.

 

 

you SURE you've got it/tv setup correctly?

 

why do you have to zoom to make it fill your screen?

 

 

dx

 

Two good points dx , never had to use the zoom feature on my DVD player dont know about the no quibble though , I would need to read their T&Cs .

 

(That probably change all the time with the print getting smaller )