Comet exchange/refund policy

[raisin67]

Hi - my first post so be gentle....

 

We've just had our kitchen refitted and bought a new range cooker (not cheap, best part of £1,000) from Comet in January. The kitchen fitters unpacked it today and found that it doesn't work - in fact it went BANG when they turned the oven on, and tripped the electrics. There's also shoddy build quality and lots of dents. We've been without a cooker for 2.5 weeks already and were expecting to be able to cook today so to say we're disappointed is an understatement. In addition our son is autistic and cannot deal in his head with the fact that the cooker is not working.

 

So I've spent the best part of the day on the phone to Comet, with the upshot that an engineer is booked for Tuesday - the first appointment they could offer. And because we were organised and bought the cooker well before we needed it, Comet are refusing to exchange it as it's 28 days after purchase. They need their engineer to inspect it before making that decision. Also they won't give us a refund because we didn't report a fault within 7 days. But we hadn't even opened the box it came in before today.

 

I'm waiting for a call from their "escalations" team tomorrow, but would be interested in any views on Comet customer service from anyone. In the meantime we're still having to have takeaways - the cost of which we intend to claim back from Comet.

 

Thanks

[dx100uk]

borrocks as usual.

 

its under 6mts, replace, refund or repair.

http://www.oft.gov.uk/business-advice/treating-customers-fairly/sogahome/forcustomers

let see what the eng says.

 

and DONT pay for the eng either.

 

its their pigeon as its under 6mts old.

 

dx

 

dx